Administrative Support for Immunisation Project in Bolton

This role will provide administrative support to the Clinical Lead of the Immunisation Improvement Project. The post holder will support the Clinical Lead to improve immunisation uptake across the borough by cleansing data, recoding incorrect information, improving recall processes, developing robust processes to deliver immunisations and actively calling patients to book appointments.

Main duties of the job:

• Analysing immunisation reports from various sources including CHIS and QOF.
• Cleansing data and correcting incorrect codes on GP practice clinical systems.
• Telephoning patients and booking immunisation appointments on behalf of GP practices.
• Working collaboratively with the Clinical Lead and independently where required.
• Aiding the design and maintenance of accurate databases and records.
• Collating and entering data and producing reports.
• Maintaining effective, up-to-date secure and appropriately accessible records management systems as per GDPR and Data Security requirements.
• Supporting the development, implementation and maintenance of best practice administrative processes and systems.
• Ad hoc tasks and projects as required.

About us:

Bolton GP Federation is a collective vehicle where Bolton's GP practices come together to deliver primary care, providing a place for collaboration, knowledge-sharing and coordination. The Federation is a voice of the priorities, needs and local intelligence of primary care into the wider healthcare system. We are rated Good by the Care Quality Commission (CQC) and we are proud of the services that we run, which include Primary Care Networks, Extended Primary Care, Experienced Nurse Network and the Covid Vaccination Programme. Our mission is to improve health and care. We meet everyday health and care needs for people by connecting primary care systems and using creative thinking to develop, improve and support great local services.

Job responsibilities:

Governance:

• To ensure compliance with Federation's policies, procedures and guidelines for self and others, by taking action/alerting senior management team if practice appears to contravene policy, or if concerned about any aspect of patient care.
• To ensure compliance at all times, and without exception, with the organisations Information Governance regulations and Standing Financial Instructions.

Behaviours:

• The post-holder is expected to support the visions and values of the Federation.
• Act with honesty and integrity at all times.
• Be a positive ambassador for the Federation.
• Demonstrate high standards of personal conduct.
• Value and respect colleagues, other members of staff, stakeholders and patients.
• Work with others to develop and improve our services.
• Uphold the Federation's commitment to equality and diversity.
• Take personal responsibility for their words, deeds and actions and the quality of the service they deliver.

Equality and Diversity:

• The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including acting in a way that recognises the importance of people's rights; interpreting them in a way that is consistent with procedures, policies and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Information Governance:

• The post-holder must be fully aware of and committed to all policies, procedures and initiatives relating to Information Governance. This will include, but not be limited to, data quality improvements, confidentiality, and information security.
• Take personal responsibility for safeguarding and ensure quality of information.

Personal/Professional Development:

• The post-holder will participate in any mandatory training programme implemented as part of this employment.
• This includes participation in an annual individual performance review, taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Training may need to be undertaken outside of normal hours, and off site.

Other:

This post involves the use of display screen equipment (DSE) as a significant part of normal work and the job holder will be a user as defined in the Health & Safety Policy on work with DSE. The post holder may need to work from different locations.

Person Specification:

Knowledge:

• Excellent knowledge of IT systems and software programs including Outlook, Word, Excel and PowerPoint.
• Understanding of equal opportunity and diversity issues.
• Working knowledge of EMIS.
• Working knowledge of SystmOne.
• Knowledge of childhood immunisation schedule.

Qualifications:

• GCSE Passes at grade C or above or equivalent experience.
• Evidence of consistent pattern of learning from education, training and experience.
• Evidence of working autonomously and as part of a team.
• RSA qualification or equivalent experience including word and excel.

Experience:

• Significant administrative / secretarial experience including maintaining office systems.
• Demonstrable experience dealing with sensitive and confidential information.
• Previous experience of working in primary care, the NHS or Social Care.
• Evidence of working autonomously and as part of a team.
• Experience and/or a good understanding of General Practice.
• Contribute to the population and analysis of QOF reports.

Skills:

• Ability to manage multiple stakeholders and work under pressure in an organised way.
• Well-developed word processing/data collection/IT skills.
• Excellent communicator with good verbal, written, data entry and presentation skills: capable of constructing and delivering clear information/instructions to staff and service users.
• Able to demonstrate good coordination and organisational skills with the ability to manage time effectively and prioritise work.
• Effective team working and ability to work with staff at all levels.
• Advanced IT Skills and the use of Microsoft Office, accurate typing.
• Able to communicate with, co-ordinate and liaise with a multidisciplinary team and multiple stakeholders.
• Able to assess and respond to requests and solve problems.
• Able to drive and travel to practices within Bolton.
• Able to analyse data and information, drawing out relevant points to note.
• Able to establish and maintain effective communication pathways within the organisation and other healthcare providers.
• Willingness to undertake training to develop within the role.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.