At a Glance
- Tasks: Lead a motivated team in processing road safety offences and managing administrative functions.
- Company: Join the Greater Manchester Police at the Central Ticket Office in Hyde.
- Benefits: Enjoy a competitive salary, hybrid working, pension scheme, and well-being support.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Make a real difference in road safety while developing your leadership skills.
- Qualifications: Experience in team management and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Central Ticket Office – Hyde Police Station
Based at Hyde police station in Tameside, the Central Ticket Office (CTO) is part of our Specialist Operations Branch. The office is responsible for the administration and processing of Road Safety Camera offences, fixed penalties, traffic offence reports and any associated driver awareness courses.
The office deals with the prosecutions of offenders who fail to comply with the Road Traffic Act and oversees the deployment and use of Road Safety Camera equipment with the aim of reducing those killed and seriously injured on the roads of Greater Manchester.
Team Leader – Roles and Responsibilities
The Team Leader will provide strong leadership for highly motivated and hard‑working teams within the Central Ticket Office. Building effective relationships with both internal and external partners and organisations is a key part of the role.
Responsibilities include:
- Supporting Teams and other Team Leaders with administrative functions in the processing of fixed penalty offences, driver awareness courses and divisional summons/Postal Charge Requisition offences.
- Ensuring staff are available to deal with the various processes and progress on various systems, from camera images through to information being laid to the courts in a timely manner.
- Managing leave and personnel issues.
- Dealing in detail with complex emails, letters and telephone calls from members of the public and mentoring your team.
- Preparing reports or statement of facts for both CTO Management and other Team Leaders, and disseminating information to the relevant department or officer.
The role, although busy, will be rewarding for the right applicant.
Essential and Desirable Criteria
To be shortlisted applicants should provide evidence, limiting their responses to each individual criterion to no more than 150 words, for the essential and desirable criteria marked AF (application form) from the job description. Candidates who do not demonstrate essential criteria at application form may not be shortlisted.
Benefits
In addition to your salary, GMP offers a comprehensive benefits package including a pension scheme, hybrid working and well‑being support. To view the full details of the range of benefits we offer please copy the link below into your browser: https://www.gmp.police.uk/police-forces/greater-manchester-police/areas/greater-manchester-force-content/careers/careers/police-staff/itdigital/benefits/
Eligibility and Application Process
Important eligibility criteria information:
- Must be at least 16 years old to apply and appointed.
- Must have at least 3 years residency in the UK to apply.
Important information before you commence an application:
- National Insurance Number
- Identification details (e.g., passport)
- Address information
- Full employment history including dates and any qualifications attained
- Tattoos – you will be requested to provide photos and describe any tattoos you have
Documents that may be requested during the selection process:
- A passport‑style photograph
- A copy of your photo card driving licence
- A copy of your paper driving licence counterpart (Northern Ireland only)
- A copy of your passport or birth certificate
- Copies of your qualifications relating to English and Maths (only)
- Clear, colour photos of all tattoos
- Formal translation from a reputable source for any foreign language or symbol tattoos
- Any paperwork relating to discharged debts, CCJ, bankruptcy, etc.
- Deed poll certificate for any name changes
Important information before you commence an application for all applicants: The application system remains active on a single page for a period of 60 minutes. Please ensure you allow enough time to complete your application fully as incomplete pages do not save.
To be eligible to apply for a police staff role in GMP, you need to demonstrate that you have the appropriate right to work in the UK and are able to carry out the hours or type of work you are applying for.
Due to the Equality Act (2010) the sickness will not be checked until the conditional offer stage of the recruitment process; therefore candidates need to ensure that they have a good attendance record for the last 2 years for staff and officers and for 12 months for apprentices.
The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/or the working environment where possible.
Should you require reasonable adjustments during the recruitment process, please let us know during the selection process.
As an equal opportunities employer, GMP is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join GMP.
Policing values are enshrined in the Ethical Policing Principles (a copy of which is attached).
The portal to upload tattoos should not be used to upload CVs or expressions of interest. If you do this your application will not be included in the recruitment process.
Retiring police officers should be aware that there may be tax implications if they are returning to work for GMP within 6 months of retiring (please see the further information sheet attached).
Apprentices – you must be in the last 6 months of your apprenticeship to be eligible to apply for this role.
Team Leader - Central Ticket Office in Hyde employer: Greater Manchester Police
Greater Manchester Police is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Team Leader in the Central Ticket Office at Hyde Police Station, you will benefit from a comprehensive benefits package, including a pension scheme and hybrid working options, while contributing to the vital mission of enhancing road safety in Greater Manchester. The role provides opportunities for leadership development and collaboration with diverse teams, making it a rewarding environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Central Ticket Office in Hyde
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We think you need these skills to ace Team Leader - Central Ticket Office in Hyde
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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How to prepare for a job interview at Greater Manchester Police
✨Get to Know Public Sector Values
Before your interview with Greater Manchester Police, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Greater Manchester Police.
