Dispatch Operator - Force Contact, Crime and Operations Branch in Manchester

Can you handle it? Policing is not simply a job for police officers. It actually requires a large multi‑disciplined team, working together and making best use of the skills and resources available.

The contact management team at Greater Manchester Police respond to 2 million calls for help annually. As a part of our team you will demonstrate compassion, resilience, respect, problem solving and teamwork.

As a Dispatch Operator you will work as part of a team to deploy officers to incidents, manage the incident summary queue with divisional supervision, monitor and manage the radio, and provide ongoing backup and support to officers to ensure they have all the relevant information when attending an incident. You will monitor the welfare of all officers by responding to radio transmissions and carrying out periodic checks on officers dispatched to incidents, together with carrying out incident background checks using PNC and other GMP resources, informing operational officers of the findings and any bail terms, as well as providing a high level of customer service.

We are looking for flexible people who can work shifts. This will be rewarded with market‑beating enhancements to pay and generous annual leave entitlement. In addition to making a difference to the people of Greater Manchester, you will receive extensive training giving you the knowledge you will need to effectively manage contact.

These posts are based at Force Headquarters, Northampton Rd, Manchester, M40 5BP and Claytonbrook Operational Communications Room, 2 Claytonbrook Road, Openshaw M11 1PP.

These posts attract 20% shift allowance and 14.90% weekend enhancement. The basic salary is £30,333 p/a, along with added allowances. Shift allowances and weekend enhancements are not payable during the initial training period. Initial training will be eight weeks Monday to Friday (08:00–16:00 hrs) followed by mentoring on a 24/7 shift basis. No leave will be granted or accepted during the training period.

To apply for this role you must have a good record of attendance during the last two years. All assessments for successful shortlisted candidates will take place on Monday 2nd March 2026 at Sedgley Park Training Centre, Sedgley Park Road, Prestwich, Manchester, M25 0JT. Assessment Registration: 17:00 pm Assessment: 18:00 pm – 21:00 pm YOU MUST BE ABLE TO ATTEND.

Our aim is to recruit talented people with a diverse range of skills and experiences and welcome applications from all sections of the community. Please upload your CV within the CV upload section of the application form. Within your CV please answer the following questions in no more than 300 words per each question:

• Provide examples of your past experiences working in a busy Customer Services environment. (300 words)
• Give an example of a time when you have been required to gather comprehensive information, and how you have accurately recorded this information. (300 words)
• Describe a time when you have worked as part of a team to achieve a specific goal. What did you do and why? (300 words)

Please note, you must be at least 18 years old to apply. You will not be appointed until you are at least 18 years old. You must have at least 3 years residency in the UK to apply.

National Insurance Number Identification – e.g. passport Address information Full employment history including dates and any qualifications you may have attained Tattoos – you will also be requested to provide photos and describe any tattoos you have.

A passport‑style photograph A copy of your photo‑card driving licence A copy of your paper driving licence counterpart (Northern Ireland only) A copy of your Passport or birth certificate Copies of your qualifications relating to English and Maths (only) Clear, colour photos of all tattoos Formal translation from a reputable source for any foreign language or symbol tattoos Any paperwork relating to discharged debts, CCJ, bankruptcy, etc. Deed poll certificate for any name changes.

The application system only remains active on a single page for a period of 60 minutes. Please ensure you allow time to complete your application fully as part complete pages do not save.

As an equal opportunities’ employer, GMP is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/or the working environment providing it is possible to do so. Should you require reasonable adjustments during the recruitment process, please let us know. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join GMP.

Access to GMP’s Sports and Social Club – activities such as indoor football, tennis, squash and badminton, as well as an extensive gymnasium. Bar and restaurant facilities with function rooms available for private events. Discounts for cinema and theatre tickets. Blue Light discounts from many high street retailers and a Credit Union offering financial products exclusively to the Police Family. A local Government Pension Scheme. Shift work and work‑life balance. Wellness programmes. Cycle to work scheme. Car lease scheme. Most locations have free parking available.