At a Glance
- Tasks: Be the first point of contact for emergency support in Greater Manchester.
- Company: Join Greater Manchester Police and make a real difference in your community.
- Benefits: Competitive salary, shift allowances, wellness programmes, and extensive training.
- Other info: Flexible shifts, career growth opportunities, and a supportive team culture.
- Why this job: Help people in crisis and gain valuable skills while working in a rewarding environment.
- Qualifications: Must be 18+, with good attendance and communication skills.
The predicted salary is between 25000 - 35000 £ per year.
As a GMP Call Handler you will be the first point of contact offering immediate emergency telephone support to the diverse communities of Greater Manchester. The contact management team at Greater Manchester Police respond to 2 million calls for help annually. As a part of our team you will demonstrate compassion, resilience, respect, problem solving and teamwork. You will be on the frontline, helping people and responding to some of the most difficult situations. This is a tough role but rewarding - your contribution will make a difference to the people and communities of Greater Manchester and will save lives.
You will be responsible for managing digital and telephone contact which will include emergency 999 calls. You will have the ability to remain calm, work well under pressure and identify and record vital details quickly and accurately. You will have excellent communications skills, the willingness to continually develop your skills and knowledge and a clear victim centred focus. We are looking for flexible people who can work shifts. This will be rewarded with market beating enhancements to pay.
In addition to making a difference to the people of Greater Manchester, you will receive extensive training giving you the knowledge you will need to effectively manage contact.
These posts are based at Force Headquarters, Northampton Road, Manchester, M40 5BP. These posts attract 20% shift allowance and 14.46% weekend enhancement. The basic salary is £30,333 per annum however please note that shift allowances and weekend enhancements are not payable during the initial training period. Please note, if appointed, the initial training course will be eight weeks, Monday to Friday (0800-1600hrs), followed by mentoring on a 24/7 shift basis. No leave will be granted/accepted during the training/mentoring period. The course start date is Monday 27th July 2026.
To apply for this role, you must have a good record of attendance, at least during the last two years. Please note all assessments for successful shortlisted candidates will take place on: Date TBC at Sedgley Park Training Centre, Sedgley Park Road, Prestwich, Manchester, M25 0JT. Assessment Registration: 17:00pm Assessment: 18:00pm - 21:00pm YOU MUST BE ABLE TO ATTEND.
We are committed to ensuring that the diverse make up of our workforce is reflective of the communities we serve. We encourage and welcome applications from all backgrounds and all of our communities, particularly from black, Asian and minority ethnic groups (BAME) who are currently under-represented. All applications are judged on merit.
The successful candidate has the opportunity to join GMP’s Sports and Social Club. For a nominal monthly sum, a wide range of activities are available such as indoor football, tennis, squash and badminton as well as an extensive gymnasium. There is also bar and restaurant facilities with function rooms that can be hired for private events. Discounts are also available for cinema and theatre tickets. Other benefits include Blue Light discounts from many high street retailers and a Credit Union which offers financial products exclusively to the Police Family. A local Government Pension Scheme. Annual leave entitlement of 24 days + bank holidays, this increases to 29 days + bank holidays at 5 years’ service and 32 days + bank holidays at 10 years’ service. Shift work and work life balance. Wellness programmes. Cycle to work scheme. Car lease scheme. Most locations have free parking available.
Important eligibility criteria information:
- You must be at least 18 years old to apply.
- You will not be appointed until you are at least 18 years old.
- You must have at least 3 years residency in the UK to apply.
Important information before you commence an application:
- You may require the following detail to complete this application form: National Insurance Number, Identification Detail e.g. passport, Address information, Full employment history including dates and any qualifications you may have attained, Tattoos - you will also be requested to provide photos and describe any tattoos you have.
The application system only remains active on a single page for a period of 60 minutes. Please ensure you allow time to complete your application fully as part complete pages do not save. To be eligible to apply for a police staff role in GMP you need to demonstrate that you have the appropriate right to work in the UK and to carry out the hours or type of work that you are applying for.
Due to the Equality Act (2010) the sickness will not be checked until the conditional offer stage of the recruitment process and therefore candidates need to ensure that they have a good attendance record for the last 2 years for Staff and officers and for 12 months for apprentices. The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/or the working environment providing it is possible to do so. Should you require reasonable adjustments during the recruitment process, please let us know during the selection process.
As an equal opportunities’ employer, GMP is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join GMP.
Call Handler - Force Contact, Crime and Operations Branch in Manchester employer: Greater Manchester Police
Greater Manchester Police is an exceptional employer, offering a unique opportunity to make a real difference in the lives of the diverse communities we serve. With a strong commitment to employee development, extensive training, and a supportive work culture, you will thrive in a role that not only challenges you but also rewards you with competitive pay enhancements and a range of benefits, including wellness programmes and a local Government Pension Scheme. Join us at our Manchester headquarters and be part of a team that values compassion, resilience, and teamwork while providing essential emergency support.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler - Force Contact, Crime and Operations Branch in Manchester
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Call Handler does and the skills needed. This way, when you get that interview, you can show off your knowledge and passion for helping the community.
✨Tip Number 2
Practice your communication skills! As a Call Handler, you'll need to be clear and calm under pressure. Try role-playing scenarios with friends or family to get comfortable with handling tough conversations.
✨Tip Number 3
Network like a pro! Connect with current or former GMP staff on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're serious about joining the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to upload your supporting statement in the right format, as it’s crucial for moving forward in the process.
We think you need these skills to ace Call Handler - Force Contact, Crime and Operations Branch in Manchester
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Call Handler. Make sure you understand the key skills and qualities we value, like compassion and problem-solving.
Craft Your Supporting Statement:Your supporting statement is your chance to shine! Use it to highlight your relevant experience and how it aligns with the role. Remember, we want to see how you can contribute to our team and the communities we serve.
Upload in the Right Format:Don’t forget to upload your supporting statement as a Word Document in the CV Upload section. If you miss this step, we won’t be able to move forward with your application, and we really don’t want that!
Double-Check Everything:Before hitting that submit button, give your application a once-over. Check for any typos or missing info. We want to see your best self, so make sure everything is spot on before you apply through our website!
How to prepare for a job interview at Greater Manchester Police
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Call Handler at GMP. Familiarise yourself with the skills required, such as problem-solving and communication. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Calmness Under Pressure
Since this role involves handling emergency calls, practice staying calm in stressful situations. You could simulate emergency scenarios with a friend or family member. This will not only prepare you for potential interview questions but also demonstrate your ability to handle pressure effectively.
✨Showcase Your Compassion and Resilience
During the interview, share examples from your past experiences where you've shown compassion and resilience. Whether it's in a previous job or a personal situation, these stories will highlight your suitability for a role that requires empathy and strength.
✨Prepare Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the team dynamics. For example, you might ask about the training process or how the team supports each other during challenging calls.
