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- Tasks: Provide excellent customer service by managing incoming calls for Greater Manchester Police.
- Company: Join the Greater Manchester Police, a diverse and inclusive employer.
- Benefits: Enjoy competitive pay, shift allowances, extensive training, and well-being support.
- Other info: Flexible shift patterns with opportunities for career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Compassion, resilience, effective communication, and teamwork are essential.
The predicted salary is between 24000 - 28000 £ per year.
The Switchboard role provides an effective, efficient and customer‑focused service to all callers to the Greater Manchester Police. You will receive and act on all incoming calls to the centre, including internal and external customers, ensuring a timely response to meet Branch and Force performance targets and maintain high standards of customer service.
Responsibilities
- Receive and action all incoming calls to the centre, including internal and external customers.
- Manage digital and telephone contact.
- Remain calm, work well under pressure and identify and record vital details quickly and accurately.
- Show compassion, resilience, respect, problem‑solving and teamwork.
Qualifications and Competences
- Compassion, resilience and respect.
- Problem solving, effective communication and teamwork.
- Collating accurate information, remaining calm under pressure.
Benefits
This post attracts a 20% shift allowance and a 15.45% weekend enhancement. The role provides market‑beating enhancements to pay and extensive training that equips you to manage contact effectively.
Location: Force Headquarters, Northampton Road, Manchester, M40 5BP. Shift pattern is subject to consultation and is likely to change. The proposed shift pattern attracts a 12.50% shift allowance.
Application Process
Your CV is not required at this stage. Please upload a supporting statement within the CV upload section of the application form. The supporting statement must cover the following two sections:
- Part A – Skills – demonstrate, using examples, in no more than 500 words how you meet the required skills (compassion, resilience, respect, problem solving).
- Part B – Experience – demonstrate, using examples, in no more than 500 words how you meet job requirements through experience (collating accurate information, remaining calm under pressure, effective communication skills, effective teamwork).
As an equal opportunities employer, GMP is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join GMP.
In addition to your salary, GMP offers a comprehensive benefits package including a pension scheme, hybrid working and well‑being support.
694 - Customer Enquiry Officer - FCCO (Grade C) in Manchester employer: Greater Manchester Police
Contact Detail:
Greater Manchester Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 694 - Customer Enquiry Officer - FCCO (Grade C) in Manchester
✨Tip Number 1
Get to know the company! Research Greater Manchester Police and understand their values, especially around compassion and teamwork. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to simulate the pressure of real-life scenarios.
✨Tip Number 3
Prepare examples that showcase your problem-solving abilities. Think of situations where you’ve had to stay calm under pressure and how you resolved issues effectively. These stories will make you stand out in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need help.
We think you need these skills to ace 694 - Customer Enquiry Officer - FCCO (Grade C) in Manchester
Some tips for your application 🫡
Get to Know the Role: Before you start writing, take a moment to really understand what the Customer Enquiry Officer role is all about. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help us tailor your application to show how you fit the bill!
Craft Your Supporting Statement: Remember, we want to see your personality shine through! Use the supporting statement to share real-life examples that showcase your compassion, resilience, and problem-solving skills. Keep it concise and focused on how your experiences align with the job requirements.
Stay Calm and Collected: When writing about your experience, highlight times when you’ve remained calm under pressure. We love seeing how you handle challenging situations, so don’t shy away from sharing those moments where you’ve had to think on your feet!
Apply Through Our Website: Once you’re happy with your application, make sure to submit it through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Greater Manchester Police
✨Show Your Compassion
In your interview, be ready to share specific examples that highlight your compassion and respect for others. Think about times when you’ve helped someone in need or resolved a conflict with empathy. This will show the interviewers that you understand the importance of these qualities in a customer-focused role.
✨Stay Calm Under Pressure
Prepare for situational questions that test your ability to remain calm under pressure. You might be asked how you would handle a difficult caller or a high-stress situation. Practise your responses so you can demonstrate your problem-solving skills and resilience effectively.
✨Effective Communication is Key
Brush up on your communication skills before the interview. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you’re engaged and willing to ensure effective communication, which is crucial for the role.
✨Teamwork Makes the Dream Work
Be prepared to discuss your experience working in teams. Share examples of how you’ve collaborated with others to achieve a common goal, especially in high-pressure situations. This will demonstrate your ability to work well with colleagues and contribute positively to the team dynamic.