Greater Manchester Pension Fund (GMPF) is seeking a Customer Services Team Manager to lead a busy team delivering front-line support to members. The role involves planning with the Section Manager, managing telephony and face-to-face services, and driving service improvements across online and in-person channels.
The successful candidate will oversee data interpretation of demand and trends, provide training, and build strong stakeholder relationships.
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Hybrid Customer Services Team Manager (Pension Benefits) employer: Greater Manchester Pension Fund
At Greater Manchester Pension Fund (GMPF), we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values professional development and employee well-being. With flexible hybrid working arrangements, a generous benefits package including automatic enrolment into the Local Government Pension Scheme, and a commitment to equality and diversity, GMPF is dedicated to fostering a high-performing environment where our employees can thrive while making a meaningful impact on the financial well-being of our members.
Contact Details:
Greater Manchester Pension Fund Recruitment Team
