At a Glance
- Tasks: Lead operational teams to deliver high-quality pension services and drive continuous improvement.
- Company: Join Greater Manchester Pension Fund, dedicated to securing financial well-being for 379,000 members.
- Benefits: Enjoy flexible hybrid working, generous leave, and a comprehensive benefits package.
- Other info: Be part of a diverse and inclusive workplace that values your potential.
- Why this job: Shape the future of pension service delivery and make a real impact on people's lives.
- Qualifications: Experience in team leadership and performance management is essential.
The predicted salary is between 55691 - 60036 £ per year.
Contract Type: Permanent
Salary: Grade K. SCP 44 £55,691 to SCP 47 £60,036
Hours per Week: 36
Base Location: Guardsman Tony Downes House, Droylsden
Assessment Date: Interviews w/c 1 September 2026
Lead with vision, drive operational excellence, and shape the future of pension service delivery as our Pensions Operations Manager.
About GMPF
At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well-being of our 379,000 members. We pay out over £880 million in benefits each year and work with over 700 employers, including local authorities, the National Probation Service, academy schools, and housing associations. Our team of almost 200 colleagues collaborates to calculate and deliver pension benefits with precision and care.
The Opportunity
We are seeking an experienced, forward-thinking leader to join GMPF as a Pensions Operations Manager. This critical role sits at the heart of our Employer Services function, providing operational leadership for our employer support and data teams. It is a great opportunity for anyone with experience leading teams and managing performance to join a service passionate about working with employers to ensure we can calculate pension benefits accurately and pay them on time.
The Role
As Pensions Operations Manager, you will lead multiple operational teams, ensuring they deliver high-quality, compliant, and customer-focused pension administration services. You will drive continuous improvement, strengthen operational performance, and ensure our stakeholders receive an exceptional service at every interaction.
Responsibilities
- Lead End-to-End Operations: Oversee the work of our employer support and data teams, ensuring all their work is delivered accurately, efficiently, and within business planning and regulatory requirements.
- Drive Service Excellence and Operational Performance: Develop and lead innovative improvements to optimise processes, enhance service quality, and serve the evolving needs of members and stakeholders. Embrace digital solutions that enhance both operational effectiveness and member outcomes.
- Provide Inspirational Leadership: Lead, motivate and develop managers and teams, fostering a positive, high-performing culture that promotes accountability, collaboration, engagement, and professional development.
- Champion the Member Experience: Ensure members and beneficiaries receive a consistently excellent service throughout their pension journey, balancing operational efficiency with empathy, care, and professionalism.
- Strengthen Governance and Compliance: Maintain robust controls and governance arrangements across the member services processes, ensuring compliance with LGPS regulations, Fund policies, and audit requirements.
- Collaborate Across the Organisation: Work closely with colleagues across all other service areas to deliver service improvements, support organisational objectives, and embed best practice.
Why Join GMPF?
- Flexible hybrid working arrangements – work from home or in our modern, open-plan offices in Droylsden, featuring on-site parking, excellent public transport links, and proximity to the M60. Hybrid flexibility is available after completion of training and demonstration of role deliverability.
- Generous benefits package – automatic enrolment into the Local Government Pension Scheme (LGPS), offering comprehensive benefits and life cover.
- Excellent leave entitlement – starting at 28 days annual leave, plus bank holidays and flexible working hours (flexitime).
- Training and career development – access to ongoing learning and progression opportunities.
- Employee rewards and benefits – discounts on gym memberships, a cycle-to-work scheme, a car leasing scheme, and various health and wellbeing offers.
Equality and Diversity
We are proud to be an accredited disability-confident employer. Reasonable adjustments will be considered in accordance with the Equality Act 2010 in relation to the job role criteria. Our culture respects individuals, appreciates difference, and allows everyone to reach their full potential.
Application Process
This role is employed by Tameside Council. The application process will involve both an interview and a task. More details about this will be provided if your application is successful.
Pensions Operations Manager - Employer Services in Droylsden employer: Greater Manchester Pension Fund
At Greater Manchester Pension Fund (GMPF), we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values professional development and employee well-being. With flexible hybrid working arrangements, a generous benefits package including automatic enrolment into the Local Government Pension Scheme, and a commitment to equality and diversity, GMPF is dedicated to fostering a high-performing environment where our employees can thrive while making a meaningful impact on the financial well-being of our members.
Contact Details:
Greater Manchester Pension Fund Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Operations Manager - Employer Services in Droylsden
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Greater Manchester Pension Fund. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Pensions Operations Manager - Employer Services in Droylsden
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Greater Manchester Pension Fund.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Greater Manchester Pension Fund's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Greater Manchester Pension Fund
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Greater Manchester Pension Fund.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Greater Manchester Pension Fund will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Greater Manchester Pension Fund employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
