Pensions Operations Manager - Employer Services in Droylsden

Contract Type: Permanent

Salary: Grade K. SCP 44 £55,691 to SCP 47 £60,036

Hours per Week: 36

Base Location: Guardsman Tony Downes House, Droylsden

Assessment Date: Interviews w/c 1 September 2026

Lead with vision, drive operational excellence, and shape the future of pension service delivery as our Pensions Operations Manager.

About GMPF

At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well-being of our 379,000 members. We pay out over £880 million in benefits each year and work with over 700 employers, including local authorities, the National Probation Service, academy schools, and housing associations. Our team of almost 200 colleagues collaborates to calculate and deliver pension benefits with precision and care.

The Opportunity

We are seeking an experienced, forward-thinking leader to join GMPF as a Pensions Operations Manager. This critical role sits at the heart of our Employer Services function, providing operational leadership for our employer support and data teams. It is a great opportunity for anyone with experience leading teams and managing performance to join a service passionate about working with employers to ensure we can calculate pension benefits accurately and pay them on time.

The Role

As Pensions Operations Manager, you will lead multiple operational teams, ensuring they deliver high-quality, compliant, and customer-focused pension administration services. You will drive continuous improvement, strengthen operational performance, and ensure our stakeholders receive an exceptional service at every interaction.

Responsibilities

• Lead End-to-End Operations: Oversee the work of our employer support and data teams, ensuring all their work is delivered accurately, efficiently, and within business planning and regulatory requirements.
• Drive Service Excellence and Operational Performance: Develop and lead innovative improvements to optimise processes, enhance service quality, and serve the evolving needs of members and stakeholders. Embrace digital solutions that enhance both operational effectiveness and member outcomes.
• Provide Inspirational Leadership: Lead, motivate and develop managers and teams, fostering a positive, high-performing culture that promotes accountability, collaboration, engagement, and professional development.
• Champion the Member Experience: Ensure members and beneficiaries receive a consistently excellent service throughout their pension journey, balancing operational efficiency with empathy, care, and professionalism.
• Strengthen Governance and Compliance: Maintain robust controls and governance arrangements across the member services processes, ensuring compliance with LGPS regulations, Fund policies, and audit requirements.
• Collaborate Across the Organisation: Work closely with colleagues across all other service areas to deliver service improvements, support organisational objectives, and embed best practice.

Why Join GMPF?

• Flexible hybrid working arrangements – work from home or in our modern, open-plan offices in Droylsden, featuring on-site parking, excellent public transport links, and proximity to the M60. Hybrid flexibility is available after completion of training and demonstration of role deliverability.
• Generous benefits package – automatic enrolment into the Local Government Pension Scheme (LGPS), offering comprehensive benefits and life cover.
• Excellent leave entitlement – starting at 28 days annual leave, plus bank holidays and flexible working hours (flexitime).
• Training and career development – access to ongoing learning and progression opportunities.
• Employee rewards and benefits – discounts on gym memberships, a cycle-to-work scheme, a car leasing scheme, and various health and wellbeing offers.

Equality and Diversity

We are proud to be an accredited disability-confident employer. Reasonable adjustments will be considered in accordance with the Equality Act 2010 in relation to the job role criteria. Our culture respects individuals, appreciates difference, and allows everyone to reach their full potential.

Application Process

This role is employed by Tameside Council. The application process will involve both an interview and a task. More details about this will be provided if your application is successful.