At a Glance
- Tasks: Support employers and enhance pension services while managing data and relationships.
- Company: Join Greater Manchester Pension Fund, dedicated to financial well-being.
- Benefits: Flexible working, generous leave, training opportunities, and employee perks.
- Other info: Hybrid working available after training; inclusive culture promoting growth.
- Why this job: Make a positive impact on pension services and support your community.
- Qualifications: Detail-oriented, proactive, with strong communication skills.
The predicted salary is between 28142 - 30518 £ per year.
Contract Type: Permanent
Salary: Grade E. SCP 11 £28,142 - SCP 16 £30,518
Hours Per Week: 36 hours
Base Location: Greater Manchester Pension Fund, Guardsman Tony Downes House, Droylsden
The Role
Support employers and team members, inspire change and help shape the future of pension services as our Employer Support Officer.
About GMPF
At Greater Manchester Pension Fund (GMPF), we are dedicated to securing the financial well-being of our 436,000 members. Every year, these members entrust us with their contributions, which we strategically invest to provide them with peace of mind for their retirement. In 2024 alone, we paid out over £880 million in benefits, fulfilling our promise to deliver financial security to our members. Our 175 pensions administration colleagues collaborate with over 700 employers, including local authorities across Greater Manchester, the National Probation Service, academy schools, and housing associations. Together, we calculate and deliver pension benefits with precision and care.
The Opportunity
We are looking for an enthusiastic, committed and customer-focused person to join our Employer Support team. This is a great opportunity to join a team who are passionate about delivering an exceptional service to our employers, members and stakeholders.
About You
- Develop employer relations and provide support: Act as a liaison with employers, providing guidance on data submissions, resolving discrepancies, improving data quality and fostering strong working relationships.
- Support the delivery of objectives: Support your Team Manager in delivering the objectives set for the Employer Support section.
- Determine priorities: Be responsible for managing and monitoring your own workloads and complete tasks allocated to you within the allotted timescales.
- Data Processing: Undertake data processing tasks, update and manage member data, ensuring records are complete, current and compliant with data protection regulations.
- Support Continuous Improvement: Contribute to the review and enhancement of operational processes identifying opportunities to improve service delivery.
- Collaborate with Team Members: Work closely with colleagues to ensure consistent service delivery and share knowledge and best practices.
This is a fantastic opportunity for a detail-oriented and proactive individual to contribute meaningfully to make a positive impact on the service provided to our employers.
Why Join GMPF?
- Flexible hybrid working arrangements: Work from home or in our modern, open-plan offices in Droylsden, which feature on-site parking, excellent public transport links, and proximity to the M60. Hybrid flexibility is available after training and demonstration of role competency.
- Generous benefits package: Automatic enrolment into the Local Government Pension Scheme (LGPS), offering comprehensive benefits and life cover.
- Excellent leave entitlement: Starting at 26 days annual leave, plus bank holidays and flexible working hours (flexitime).
- Training and career development: Access to ongoing learning and progression opportunities.
- Employee rewards and perks: Discounts on gym memberships, a cycle-to-work scheme, a car leasing scheme and various health and wellbeing offers.
We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria. Unfortunately, at this time we are not able to offer sponsorship.
Employer Support Officer – Employer Services Section in Droylsden employer: Greater Manchester Pension Fund
At Greater Manchester Pension Fund (GMPF), we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With flexible hybrid working arrangements, a generous benefits package including comprehensive pension schemes and ample leave entitlement, we empower our staff to thrive while making a meaningful impact on the financial security of our members. Join us in our modern offices in Droylsden, where you can collaborate with passionate colleagues and contribute to continuous improvement in pension services.
Contact Details:
Greater Manchester Pension Fund Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Employer Support Officer – Employer Services Section in Droylsden
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GMPF on LinkedIn. A friendly chat can give us insider info about the role and the team culture, plus it shows our genuine interest in the position.
✨Tip Number 2
Prepare for those assessments! Brush up on your knowledge about pension services and think of examples from your past experiences that showcase your customer-focused approach. We want to see how you can inspire change!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help us articulate our thoughts clearly and confidently when discussing how we can support employers and improve data quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily. Let’s get that dream job at GMPF!
We think you need these skills to ace Employer Support Officer – Employer Services Section in Droylsden
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Employer Support Officer. We want to see how you can support employers and enhance our services, so don’t hold back on showcasing your relevant experience!
Show Your Enthusiasm:Let your passion for customer service shine through in your written application. We’re looking for someone who’s not just qualified but also genuinely excited about making a positive impact on our pension services. A bit of personality goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Greater Manchester Pension Fund
✨Know Your Stuff
Before the interview, make sure you understand GMPF's mission and values. Familiarise yourself with their services and how they support employers and members. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Focus
As an Employer Support Officer, you'll need to demonstrate your commitment to customer service. Prepare examples from your past experiences where you've successfully resolved issues or improved relationships with clients. This will highlight your ability to inspire change and support employers.
✨Be Ready to Discuss Data Management
Since the role involves data processing and ensuring compliance, be prepared to discuss your experience with data management. Think of specific instances where you've handled data discrepancies or improved data quality, as this will be crucial for the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or ongoing projects within the Employer Support section. This shows your enthusiasm for the role and helps you gauge if GMPF is the right fit for you.
