Administration Manager

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Detailed job description and main responsibilities

Staff benefits:

• Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holiday
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts

Person specification

Education/Qualifications

Essential criteria

• Must be educated to degree level or equivalent knowledge gained through relevant experience.
• Management qualification or equivalent.
• Advanced skills in the use of all packages within Microsoft Office i.e. Excel.

Desirable criteria

• Working knowledge and training of all Trust systems and IT systems.

Experience

Essential criteria

• Managing change in a controlled environment.
• Contact with service users.
• Extensive experience of line management of individuals and teams.
• Experience of using office equipment.
• Working in a confidential environment.
• Previous experience working in a customer care environment.

Desirable criteria

• Experience of working in an administration management setting.
• Experience of managing resources efficiently.

Skills and abilities

Essential criteria

• High communication standards, with the ability to speak to people in a polite, courteous and friendly manner.
• Time Management.
• Team building skills and relationship building.
• Prioritisation of tasks.
• Proven organisational skills.
• Problem solving skills.
• Excellent report writing skills.
• Excellent negotiation skills in dealing with difficult situations.
• Excellent judgemental and analytical skills.

Desirable criteria

• Patient administration background.
• Knowledge of the patient administration system.

Important Information about working for GMMH:

All positions within the Trust are subject to satisfactory pre-employment checks. For further information on the checks required please visit the NHS Employers website .

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website.

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

**Please note, this vacancy may be closed at any time if sufficient applications have been received**

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description and Person Specification (PDF, 208.4KB)
• Important Candidate information (PDF, 2.5MB)

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