Administration Assistant in Wigan

Main area: Administration

Grade Band: 2

Contract: Permanent

Hours: Full time - 37.5 hours per week (Monday - Friday, 9am - 5pm)

Job ref: 437-8168184

Site: Claire House

Town: Wigan

Salary: £25,272 per annum

Salary period: Yearly

Closing: 20/08/2026 23:59

Job overview:

At GMMH we are investing significantly into our Community Mental Health provision. An exciting opportunity has arisen within the Wigan Admin Teams for a Team Administrator. We are seeking an enthusiastic and experienced administrator who enjoys working as part of a team and can demonstrate a commitment to delivering high-quality administration support in an efficient and timely manner. The successful applicant will have excellent communication skills, IT competency in Word, Excel and Outlook, and a broad range of administrative experience. You will be part of a team of administrators providing admin cover to our service users, clinicians and other health professionals. If you have a flexible approach and the ability to adapt to changing priorities, this will be an excellent opportunity to develop your skills.

Main duties of the job:

• The Team Administrator will be responsible for providing comprehensive and confidential administrative support to the Referral and Assessment Team.
• The post holder will provide an administrative function to the managers, minute taking of meetings, typing of letters, filing, diary management and other general administrative duties.

Working for our organisation:

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 120 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities:

See attached detailed job description and person specification.

Staff benefits:

• Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years.
• Excellent pension.
• Cycle to work scheme.
• Salary sacrifice car scheme.
• Wellbeing programme.
• Blue Light Card Discounts.

Person specification:

• Education / Qualifications: Typing/WP RSAII or equivalent or demonstrable experience. ECDL NVQ2 Business Administration GCSE English grade A-C or equivalent.
• Experience: Experience of working in an office environment. Audio Typing experience. Experience of working within the NHS or related healthcare experience. Experience of dealing with members of the public.
• Knowledge: Knowledge of office procedures. Familiar with Microsoft Office. Knowledge of PowerPoint, Excel, Outlook. Awareness of Recovery Model. Awareness of children/vulnerable adults guidelines.
• Skills & Abilities: Good verbal and written communication skills. Ability to work as a member of a team. Ability to operate and maintain filing systems both manual and electronic. Ability to develop effective interpersonal relationships with colleagues in the health care setting. Ability to communicate effectively in a variety of settings. Able to deal with sensitive issues with tact and diplomacy. Able to present factual information and refer questions to others where appropriate.

Other Requirements:

• Ability to demonstrate a positive attitude to service users, carers and other staff.
• Good time management.
• Commitment to service development.
• Commitment to effective teamwork.
• Flexible approach to working.
• Willingness to undertake training appropriate to the post.
• Demonstrate a commitment to respecting and displaying the Trust Values at all times.

Important Information about working for GMMH:

All positions within the Trust are subject to satisfactory pre-employment checks. The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH. Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer. The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities.

If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.