Peripatetic Team Administrator in Salford

If you are eager to make a meaningful impact on a patient’s experience, possess excellent communication skills and have a positive approach to changes, then we would like to hear from you.

The Greater Manchester Mental Health Talking Therapies Division offers psychological treatment for anxiety and depression, including specialist Post Covid Syndrome and Employment Support teams to the areas of Bolton, Manchester, Salford, Trafford, and Wigan. As the Peripatetic Team Administrator, you will play a pivotal role in supporting the division to create a positive and seamless experience for our patients.

The Peripatetic Team Administrator will work across the Talking Therapies division providing administrative duties to ensure the smooth running of our services. The post holder should contribute to working in a team environment and be flexible to work across the division as and when the need arises and in accordance with demands on the services. At times, this may involve covering late clinics and travelling across the footprint of the Trust.

Join us in this fulfilling career opportunity where your self-motivation and enthusiasm will thrive in a fast-paced environment that embraces change.

Main duties of the job:

• Process all referrals received into services.
• Monitor shared administration email inboxes and action in a timely manner.
• Answer telephone calls professionally, record accurate messages and update clinical information systems while maintaining confidentiality.
• Schedule appointments based on clinical requirements.
• Provide cover for other administrative support staff across the Talking Therapy division, as necessary.
• Greet service users and visitors at reception when required.
• Utilise various software programmes to produce, maintain and distribute clinical correspondence to service users.
• Organise workload to meet all deadlines, ensuring completion of day-to-day tasks.
• Demonstrate flexibility to adapt to changing priorities.
• Work independently, using own initiative to make decisions in a constantly changing environment, using judgement to manage queries appropriately or escalate when necessary.
• Prioritise telephone calls, particularly those from distressed service users, carers and relatives and ensure the team are aware of the urgency.
• Demonstrate proficiency in all functions of the electronic patient record system and the ability to query other relevant systems as needed.
• Enter data onto the clinical information system promptly in accordance with Standard Operating Procedures.
• Actively contribute to promoting and fostering positive working relationships and practices for all service users, sharing administrative knowledge and best practices within the Division.

Working for our organisation:

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Staff benefits:

• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years.
• Excellent pension.
• Cycle to work scheme.
• Salary sacrifice car scheme.
• Wellbeing programme.

Person specification:

Essential criteria:

• Relevant level 2 competency-based qualification (such as RSA or NVQ) or equivalent experience in a similar environment.
• Educated to GCSE level in English and Maths.

Desirable criteria:

• Relevant level 3 competency-based qualification (such as RSA or NVQ).
• IT related qualification.
• Use of Electronic Patient Records.

Experience:

Essential criteria:

• Working in a busy office environment.
• Working as part of a team.
• Working in a confidential environment.

Desirable criteria:

• Use of office equipment.
• Experience of working with public/service users.

Knowledge:

Essential criteria:

• The Data Protection Act.
• Patient Confidentiality.
• Working knowledge of Microsoft Office especially Excel, Outlook, and Word.

Desirable criteria:

• Use of electronic clinical information systems.

Skills and abilities:

Essential criteria:

• Effective time management skills.
• The ability to prioritise tasks.
• An excellent telephone manner.
• Outstanding communication skills.
• Appropriate keyboard skills.
• Ability to cope under pressure.
• Ability to produce minutes to agreed standards.
• Ability to respond to rapidly changing priorities.
• Proven IT skills.
• Occasional requirement to travel across the footprint of the Trust.

Desirable criteria:

• Administration background.
• Knowledge of the PCMIS and Paris electronic clinical information systems.
• Advanced keyboard skills.

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer. The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities.