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- Tasks: Join us as a Receptionist, greeting patients and managing appointments in a dynamic clinic environment.
- Company: Be part of Greater Manchester Mental Health Foundation Trust, a leading provider of mental health services.
- Benefits: Enjoy 27 days annual leave, pay enhancements, and perks like cycle-to-work schemes.
- Why this job: Make a real impact in patient care while developing your skills in a supportive atmosphere.
- Qualifications: You’ll need GCSEs in English and Maths, plus experience in an office or healthcare setting.
- Other info: We welcome applications from diverse backgrounds and offer sponsorship for Skilled Worker visas.
The predicted salary is between 24000 - 36000 £ per year.
The Receptionist will be responsible for providing clinic administration and reception support to patients attending Outpatient Clinics. This includes greeting patients, recording attendance and clinical outcomes on the PARIS system, and booking future appointments. The role requires maintaining confidentiality, ensuring efficient patient service, and managing clinic administration functions on PARIS.
The post holder will interact with the public, nursing, medical staff, and administrative personnel. They must ensure all reception processes are timely and accurate, providing a high-quality service. Flexibility is essential, as agents participate in rotational cover across reception areas.
Main duties of the job
- Providing an efficient appointment booking system for patients entering or leaving the clinic.
- Managing clerical processes related to outpatient non-attendance.
- Handling telephone inquiries from staff, wards, and departments.
- Monitoring personal performance against objectives.
For full details, see the attached job description.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 staff across more than 160 locations, delivering inpatient and community mental health services across Greater Manchester and beyond. We offer a vibrant environment with opportunities for personal growth and skill development.
Detailed job description and main responsibilities
- Pay enhancements: 30% extra for evenings (after 8pm) and Saturdays; 60% extra for Sundays and bank holidays.
- Annual leave: 27 days plus bank holidays, increasing with service length.
- Additional benefits include cycle-to-work and salary sacrifice car schemes.
Person specification
Education/Qualifications
- RSA Level 2, NVQ Level 2, or equivalent experience; GCSEs in English and Math.
- Relevant IT qualifications.
Experience
- Office environment experience, maintaining confidentiality.
- Experience working with the public, including patients.
- Familiarity with office equipment and healthcare settings.
Skills and Abilities
- Effective time management and prioritization.
- Advanced keyboard and IT skills (Excel, Word, PowerPoint).
- Compassionate communication skills.
- Numeracy and data reporting capabilities.
- Knowledge of EPR systems and patient administration.
The Trust requires DBS check registration through the Update Service for relevant roles. Candidates with experience in mental health, learning disabilities, or substance misuse are encouraged to apply. The Trust is committed to safeguarding and diversity, welcoming applications from underrepresented groups. For informal inquiries or support, contact us.
Use of AI in applications
AI assistance in application writing is monitored. Applications will be assessed on their entirety, with follow-up possible during interviews.
Sponsorship
We are an approved sponsor for Skilled Worker visas. Not all roles qualify, and eligibility will be verified. Applicants requiring sponsorship should review the UK Government’s criteria.
Changes to immigration rules will take effect from 09/04/2025. Please review these updates.
Experience outside the NHS
Relevant non-NHS experience may be considered in salary calculation and eligibility.
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Receptionist employer: Greater Manchester Mental Health
Contact Detail:
Greater Manchester Mental Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the PARIS system, as it's crucial for recording attendance and clinical outcomes. Understanding how to navigate this software will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Practice your communication skills, especially in a healthcare context. Being able to interact compassionately with patients and staff is key, so consider role-playing scenarios to enhance your ability to handle inquiries effectively.
✨Tip Number 3
Showcase your time management abilities by preparing examples of how you've prioritised tasks in previous roles. This will help you illustrate your capability to manage the busy reception environment efficiently.
✨Tip Number 4
Research Greater Manchester Mental Health Foundation Trust and their values. Understanding their commitment to safeguarding and diversity will allow you to align your responses during interviews with their organisational culture.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Receptionist position. Highlight key skills such as effective communication, IT proficiency, and experience in a healthcare setting.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job description. Emphasise your office environment experience, confidentiality maintenance, and any familiarity with patient administration systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent patient service. Mention specific examples from your past experiences that demonstrate your ability to handle clerical processes and manage appointment bookings efficiently.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. Ensure that all information is accurate and that your application presents you in the best possible light.
How to prepare for a job interview at Greater Manchester Mental Health
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Receptionist in a clinic setting. Familiarise yourself with the PARIS system and be ready to discuss how you would manage appointment bookings and patient interactions.
✨Demonstrate Compassionate Communication
As you'll be interacting with patients, showcase your compassionate communication skills during the interview. Share examples of how you've effectively communicated with the public or handled sensitive situations in the past.
✨Highlight Your IT Skills
Since the role requires advanced keyboard and IT skills, be prepared to discuss your experience with software like Excel, Word, and any relevant EPR systems. Mention specific tasks you've accomplished using these tools.
✨Show Flexibility and Team Spirit
The job involves rotational cover across reception areas, so emphasise your flexibility and willingness to work as part of a team. Share experiences where you've adapted to changing circumstances or collaborated with colleagues to achieve a common goal.
