Ward Administrator in Prestwich

An exciting opportunity has arisen to join our Administration Team at GMMH within AFS Riverside Centre in a role of Ward Administrator based in a fast paced medium and low secure mental health facility.

Your duties will include supporting patients and their relatives on the Ward as well as providing comprehensive administrative support to the multidisciplinary team of doctors, nurses, support workers and other professionals involved in patient care. The Riverside Centre is a medium secure inpatient unit providing support to both male and female patients. We welcome applications from people with admin experience who are comfortable working in a fast paced, varied work environment.

You will be based on a ward and have a close working relationship with the Ward Manager, Ward Staff and other Ward Administrators to ensure the smooth running of the ward. There is a large element of dealing with patient and activity monies within this role and therefore we would welcome applicants with some experience of handling money. Full training will be provided for all successful applicants.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Main duties of the job

The post holder will provide an efficient and professional service ensuring quality service to all users, their families and professionals contacting the Ward. The post holder will also be required to cover other wards within AFS Riverside and its peripheral ward areas, to provide support during absence of other administrators.

The ideal candidate will have a flexible approach in providing administration support to the multi-disciplinary teams. There will be client and carer telephone contact and also, face-to-face contact on a daily basis therefore, good communication skills are essential.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

See attached detailed job description and person specification. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years. Prepared to work flexibly to meet the needs of the service.

EDUCATION/QUALIFICATIONS

Experience

• Experience of carrying out administrative duties to complete a piece of work in a methodical, efficient and timely manner to meet a set deadline.
• Experience of summarising and note taking in order to capture the main points of a discussion/informal meeting.
• Experience of working as part of a team in order to achieve a shared vision/goal.
• Experience of maintaining quality standards in one's work.

Knowledge

• Knowledge of equal opportunities legislation.
• An awareness of policies & procedures in relation to confidentiality, information sharing, and safeguarding.

Skills & Abilities

• Ability to use Word (and at least one other Microsoft Office Software Package e.g. Microsoft Excel, PowerPoint, and Access).
• Ability to use one’s own initiative and prioritise workload.
• Good organisational skills in order to maintain efficiency.
• Effective and coherent oral and written communication skills.

Important Information about working for GMMH:

All positions within the Trust are subject to satisfactory pre-employment checks. The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer. The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities.

If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Use of Artificial Intelligence (AI) when writing job applications

A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.

We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship.

The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it here.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities. We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

Please note, this vacancy may be closed at any time if sufficient applications have been received.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.