Team Secretary in Manchester

To provide an efficient and effective administrative service with the Manchester Early Intervention Services (EIS) Team. To carry out all secretarial tasks in relation to the EIS role, audio typing, answering telephone calls to patients, relatives and various clinical staff and professionals to provide an efficient mental health service. Carry out a variety of tasks as directed by Community Admin Manager.

Main duties of the job:

• To provide full secretarial support to the EIS Teams, including the production of letters, reports, photocopying documents, filing as required, and making full use of all Microsoft Office packages.
• Input and retrieval of data to the patient administration system.
• Ensure that PARIS or other systems case notes, correspondence, files etc. are accurately maintained and available as required by the Team.
• Taking minutes of meetings as directed by the Office Manager.
• Dealing with telephone enquiries, the taking and relaying of messages and actioning as appropriate.
• Preparation of case notes for clinicians/retrieval of and scanning and uploading of all relevant documentation.

Person specification:

• Experience Essential criteria:
• English GCSE or equivalent C* or above.
• NVQ or equivalent in Secretarial or Administration.
• Previous experience using Secretarial software packages such as AMSPAR.
• Previous experience using digital software such as Microsoft Word.
• Desirable criteria:
• More than 1 year NHS experience.
• Experience in diary management.
• Ability to commute between other EIS locations.

Experience Essential criteria:

• Examples of multitasking.
• Being able to answer telephone to clients in a professional manner.

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH. Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer. The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities.

If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Use of Artificial Intelligence (AI) when writing job applications: A candidate may utilise the help of AI when writing job applications. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges. We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship: We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government's website. If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise yourself with it.

Do you have experience outside the NHS? We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities. We will consider relevant experience outside the NHS to calculate your salary on appointment.