At a Glance
- Tasks: Lead impactful quality improvement projects with a focus on co-production and community engagement.
- Company: Join a forward-thinking NHS Trust dedicated to mental health and community inclusion.
- Benefits: Competitive salary, part-time hours, and the chance to make a real difference.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Use your lived experience to drive change and improve mental health services for all.
- Qualifications: Experience in mental health services and project management skills are essential.
The predicted salary is between 39959 - 48117 £ per year.
Location: Knowsley Building Town, Manchester
Contract: Permanent, 2 posts of 18.75 hours per week (part-time)
Grade: NHS AfC Band 6
Salary: £39,959 – £48,117 per annum (pro rata)
Closing Date: 17/06/2026 23:59
We are seeking a Quality Improvement (QI) Team member with lived experience of mental health services to champion co-production and inclusion across projects. The role involves engaging with service users, carers, communities and staff to design and deliver impactful QI initiatives, using data and feedback to influence change.
Key responsibilities:- Champion co-production and inclusion across QI projects
- Engage with diverse communities to reduce inequalities
- Support delivery, monitoring and improvement of QI programmes
- Use data and feedback to influence change
- Develop metrics to measure co-production and engagement, and report through governance channels
- Support QI leads and managers to be inclusive and identify co-production risks and mitigation
- Maintain QI project documentation and monitor progress to ensure quality standards and deadlines are met
- Provide advice, support and direct intervention to ensure all QI projects are co‑created and co‑designed with people who use services
- Lead initiatives focused on inequalities, ensuring appropriate engagement, measurement and feedback cycles with disadvantaged communities
- Collaborate with the GMMH PCREF lead and EDI team to embed coproduction in all projects
- Interpret, display and use relevant data sets to support improvement projects
- Create, monitor and update systems to manage QI projects and ensure mitigation of co‑production risks
- Report on metrics and governance outcomes to senior leadership
- Postgraduate diploma or equivalent experience in the use of mental health services (inpatient or community)
- Improvement qualification or training
- Management / Leadership qualification
- Recognised project management qualification (e.g., PRINCE2)
- Used mental health services for more than one year and can draw on that experience to inform co‑production plans
- Experience in QI projects
- Experience receiving services in health, wellbeing or public health settings
- Experience managing multidisciplinary teams across a large organisation
- Business skills, management and analysis experience
- Line management experience
- Experience supporting programme delivery for physical and/or mental health improvements
- Experience of NHS clinical information/system administration
- Project management software, Microsoft Word, Excel, PowerPoint
- Coproduction approaches and frameworks
- QI methodology
- Health and social care quality agenda
- Project management aspects: integration, scope, quality, risk, communication, stakeholder engagement
- Clear verbal and written communication
- Ability to manage diverse workload and meet deadlines
- Work independently and with minimal supervision
- Team player
- Flexible approach to work
- Excellent analytical and problem‑solving skills
- Excellent attention to detail
- Ability to present complex information to varied audiences
- Confidence in public forums
- Interpret data using SPC charts
Applicants are encouraged to have direct experience of mental health, learning disability or drug and alcohol services as a service user or carer. The Trust is committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. We aim for a workforce that reflects the communities we serve and are committed to removing barriers for under‑represented groups, including BAME, disabled and LGBT+ individuals.
Pre‑employment checks:All positions are subject to satisfactory pre‑employment checks. Postholders who require a DBS must enrol in the DBS Update Service for £16 per year.
Quality Improvement Project Co-ordinator (Lived Experience) in Manchester employer: Greater Manchester Mental Health
As a Quality Improvement Project Co-ordinator at our Manchester location, you will join a supportive and inclusive work culture that values lived experience and champions co-production in mental health services. We offer flexible part-time roles with competitive salaries, opportunities for professional development, and a commitment to diversity and inclusion, ensuring that your voice is heard and your contributions make a meaningful impact on the communities we serve.
Contact Details:
Greater Manchester Mental Health Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality Improvement Project Co-ordinator (Lived Experience) in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your lived experience! Since this role values personal insights, be ready to share your journey and how it shapes your approach to quality improvement. Authenticity can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Quality Improvement Project Co-ordinator (Lived Experience) in Manchester
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to hear about your lived experience and how it shapes your perspective on quality improvement. Don’t hold back – your unique story is what makes you a great fit for this role!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for someone who can champion co-production and inclusion, so be specific about your relevant experiences in these areas.
Showcase Your Skills:Don’t forget to mention your project management skills and any experience with QI initiatives. We want to see how you’ve used data and feedback to drive change in past roles. Be clear and concise about your achievements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Greater Manchester Mental Health
✨Know Your Lived Experience
Make sure you can articulate your personal journey with mental health services. This role is all about co-production, so sharing your insights and how they can influence QI initiatives will be key.
✨Familiarise Yourself with QI Methodologies
Brush up on quality improvement methodologies and frameworks. Being able to discuss specific examples of how you've engaged in QI projects or used data to drive change will show your expertise and commitment.
✨Engage with the Community
Think about how you've interacted with diverse communities in the past. Be ready to share examples of how you've championed inclusion and reduced inequalities, as this is a crucial part of the role.
✨Prepare for Data Discussions
Since the role involves interpreting and using data, practice explaining complex information clearly. You might be asked to demonstrate how you've used data in previous roles to support improvement projects, so have some examples ready.
