Operational Services and Performance Manager in Manchester

We are looking for an enthusiastic and motivated Operational Services and Performance Manager to join the Acute Care Group services of GMMH. The postholder will cover inpatient, urgent & emergency care and later life services with the Trust. The successful candidate will join the Care Group at an exciting time of change and development. You will be responsible for the leadership and operational management of the administrative services within your area. You will take a lead on establishing effective systems and processes to support the operational management, performance monitoring requirements and service continuity across the services. Some of the tasks you will lead on will be Care Group wide. You will collaborate with the Senior Leadership Team (SLT), offering advice, guidance, and support on operational issues to both the team and the service. Strong people management skills, a focus on wellness in work, and effective problem-solving abilities are essential.

Main duties of the job

• Assist the Business Manager in evaluating performance data and preparing reports, as well as in formulating strategies to enhance service delivery.
• Lead data and technology resource management by overseeing the effectiveness of software and hardware within the division, managing the replacement of IT systems and equipment, and ensuring that new IT equipment or software is properly introduced and thoroughly tested.
• To take responsibility for the operational management and leadership of the full range of administrative services across the Division.
• Assist the Business Manager in implementing local capital projects, developing business cases, managing estates and buildings, and supporting other initiatives.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Important Information about working for GMMH:

• All positions within the Trust are subject to satisfactory pre-employment checks.
• The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service.
• Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
• The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
• We are aspiring to ensure our workforce is representative of the diverse communities that we serve.

If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.