FOI/Subject Access Coordinator in Manchester

The FOI/Subject Access Coordinator is responsible for processing information requests within the Trust’s Digital Assurance team. You will keep the team organised and equipped with all tools necessary for effective service delivery, making sure the team meets all deadlines across information requests. To fulfil the needs of the Trust’s services, you may need to work outside your usual area. The Trust also reserves the right to move your regular workplace to any location within its organisation.

Main duties of the job include managing subject access and health records requests for the Trust’s centralised function, ensuring all are processed accurately, lawfully, and within statutory deadlines. The role includes line management, training, supervision, and appraisals for junior staff, maintaining high standards of quality assurance. Responsibilities cover coordinating complex information retrieval, quality-checking responses, keeping precise records, and acting as a key contact for enquiries. Collaboration across the Trust, risk escalation, and deputising for senior colleagues are required to guarantee a consistent, compassionate, and compliant service.

We seek an organised professional with strong subject access, data protection, and redaction knowledge in mental health or NHS contexts. You must excel at attention to detail, workload prioritisation, and independent work while leading with compassion and respect. Strong communication, advanced IT skills (Microsoft Office, Adobe), and experience in training, auditing, and procedure development are essential, alongside a proactive approach to improvement and high-quality service.

Working for our organisation, Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years.

• English Language/English Literature GCSE Grade A-C/4 and above or equivalent.
• NVQ Level 3 or equivalent.
• Extensive experience of processing requests for information within a mental health setting.
• Experience of data gathering and redaction in a mental health setting.
• Extensive experience of office administration in a busy environment.
• Experience of producing communications materials including maintaining intranet/internet sites.
• Good working knowledge of relevant national guidance and legislation, including redaction.
• Experience of working to strict deadlines.
• The ability to prioritise tasks and workload.
• Ability to work on own initiative.
• Excellent verbal and written skills with the ability to communicate well with all service users and staff.
• Excellent IT skills, including Microsoft Word, Excel, Outlook, PowerPoint and Adobe.
• Attention to detail and ability to deal with large amounts of data.
• Experience of working for the NHS or a mental health Trust.

Important Information about working for GMMH: All positions within the Trust are subject to satisfactory pre-employment checks. The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH. Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer. The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities.

If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you. Do you have experience outside the NHS? We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities. We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

Please note, this vacancy may be closed at any time if sufficient applications have been received. This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.