At a Glance
- Tasks: Lead the admin team to enhance patient experiences and manage appointment processes.
- Company: Join Greater Manchester Mental Health Foundation Trust, a leader in mental health care.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with over 7000 staff across multiple locations.
- Why this job: Make a real difference in mental health services while developing your career.
- Qualifications: Experience in customer care and strong organisational skills required.
The predicted salary is between 28392 - 31157 £ per year.
Main area: Mental Health
Grade Band: 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (Happy to discuss flexible working)
Job ref: 437-8007846
Site: Chorlton House
Town: Chorlton-cum-Hardy
Salary: £28,392 - £31,157 per annum pro rata
Salary period: Yearly
Closing: 04/06/2026 23:59
If you have excellent communication skills, a positive approach to change, and want to impact patient experiences, we want to hear from you. The Greater Manchester Mental Health Talking Therapies Division provides psychological treatment for anxiety, depression and specialist Post Covid Syndrome and Employment Support across Bolton, Manchester, Salford, Trafford, and Wigan.
As the Admin Manager for Manchester Talking Therapies, you'll play a crucial role in the smooth day to day operation of the administrative team, managing waiting lists and the appointment booking processes to meet targets. Your expertise will support the administrative team to meet deadlines and deliver exceptional administrative support.
Main duties of the job:
- The postholder will support the efficient delivery of administrative services in Wigan Talking Therapies by actively monitoring waiting lists, overseeing the appointment booking process and escalating any concerns to the senior manager.
- Handling challenging calls or requests on behalf of the administrative team, escalation to senior managers when appropriate.
- The postholder will support the management of administrative staff by completing regular supervisions and appraisals, facilitate development and ensure completion of mandatory training.
- There is also a requirement to support with the recruitment and retention of administrative staff.
- The postholder will assist in the review, development and implementation of effective administrative processes and systems.
Essential skills:
- Experience of working in a confidential environment
- Previous experience working in a customer care environment
- Experience of working in a changing environment
- Experience of training staff
- An understanding of the Data Protection Act (GDPR) principles
- An understanding of patient confidentiality
- Working knowledge of Microsoft Office
- Effective time management
- Ability to prioritise tasks
- Advanced keyboard skills
- Proven organisational skills and the ability to work to deadlines
- Proven problem-solving skills
- Excellent negotiation skills in dealing with difficult situations
- Excellent judgemental and analytical skills
Working for our organisation:
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Detailed job description and main responsibilities:
See attached job description and person specification.
Person specification:
Education/qualifications:
- Relevant level 3 competency based qualification (such as NVQ) or equivalent demonstrable experience
- Educated to GCSE level in English and Maths
- Working knowledge and training of all Trust and IT systems
Experience:
- Experience of working in a confidential environment
- Previous experience working in a customer care environment
- Experience of working in a changing environment
- Experience of training staff
- Experience of waiting list management
- Understanding waiting list targets
- Experience implementing change
- Experience of using ordering systems, including finance
- Experience of using Health Roster
- Experience of data analysis
Knowledge:
- An understanding of the Data Protection Act (GDPR) principles
- An understanding of patient confidentiality
- Working knowledge of Microsoft Office especially Excel, Word, and Outlook
- Knowledge of trust policies and procedures relating to management and HR
- Have an understanding of local and national Talking Therapies targets
Skills and abilities:
- Effective time management
- Ability to prioritise tasks
- Advanced keyboard skills
- Proven organisational skills and the ability to work to deadlines
- Proven problem-solving skills
- Excellent negotiation skills in dealing with difficult situations
- Excellent judgemental and analytical skills
- Knowledge of PCMIS and Paris clinical information systems
Administration Manager in Manchester employer: Greater Manchester Mental Health
At Greater Manchester Mental Health Foundation Trust, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. As an Administration Manager in Chorlton-cum-Hardy, you will benefit from flexible working arrangements, comprehensive training opportunities, and a strong emphasis on employee development, all while contributing to meaningful mental health services that positively impact the community. Join us to be part of a passionate team that values your skills and encourages professional growth.
Contact Details:
Greater Manchester Mental Health Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, especially those working at Greater Manchester Mental Health. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and mental health. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've managed waiting lists or improved processes in previous roles. This will demonstrate your ability to handle the responsibilities of an Admin Manager effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Greater Manchester Mental Health.
We think you need these skills to ace Administration Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administration Manager role. Highlight your experience in customer care and any relevant qualifications that match the job description. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your ability to handle challenging situations. Use examples from your past experiences to demonstrate how you’ve effectively communicated in a professional setting.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you the best fit for the role. Remember, we’re looking for someone who can manage tasks efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Greater Manchester Mental Health
✨Know Your Stuff
Make sure you understand the role of an Administration Manager in a mental health setting. Familiarise yourself with the key responsibilities, like managing waiting lists and appointment bookings. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples that highlight your experience in customer care, staff training, and problem-solving. Think of specific situations where you've successfully managed challenges or implemented changes. This will demonstrate your ability to handle the demands of the role effectively.
✨Brush Up on Policies
Since you'll be working in a confidential environment, it's crucial to have a solid understanding of the Data Protection Act and patient confidentiality. Be ready to discuss how you would ensure compliance in your day-to-day tasks, as this is vital for the role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, the challenges they face, and how success is measured in the role. This shows that you're not just interested in the job but also in how you can contribute to the team's success.
