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- Tasks: Join our Early Intervention Team as a Team Administrator, managing referrals and appointments.
- Company: Be part of Greater Manchester Mental Health Foundation Trust, serving communities with top-notch mental health services.
- Benefits: Enjoy a supportive work environment with opportunities for development and innovation.
- Why this job: Make a real impact in patient care while working in a vibrant and friendly community.
- Qualifications: No specific qualifications required; just bring your enthusiasm and organisational skills!
- Other info: This role is not eligible for sponsorship under current immigration rules.
The predicted salary is between 28800 - 43200 £ per year.
The post holder will be required to provide a confidential secretarial and administrative service to the Early Intervention Team (EIT). The post holder is responsible for managing referrals, sending appointment letters and mailshots, handling all telephone calls to ensure they are passed on promptly, and managing the Care Plan Approach (CPA) forward planner to ensure CPA appointments are scheduled within the agreed timeframe.
The role also includes requisitioning stationery, maintaining meeting rooms, and managing non-stock requisitions. The Team Administrator will oversee the patient pathway, ensuring referrals, reviews, and appointments are processed and completed within the required timeframes.
The post holder will provide administrative support for outpatient bookings using a computerised Patient Administration System (PARIS), electronic scanning equipment, and other administrative duties related to this service. This involves liaising with service users and clinicians to ensure timely patient care.
Additional responsibilities include:
- Minute-taking
- General administrative duties
- Ensuring an efficient administrative service for the team
- Typing of all clinical correspondence
- Coordinating contact with service users via telephone, email, or letter
- Greeting service users, carers, and visitors when required
- Providing an effective booking service in accordance with NHS targets
- Making appointments according to booking and waiting time policies
- Identifying service users whose appointments may fall outside target timeframes
- Managing clinic capacity and flagging shortages
- Providing a general appointment booking service as needed
- Typing all business correspondence
- Ordering and managing stationery supplies
- Identifying issues that may pose risks to service users, carers, or service delivery
- Taking and typing minutes for team and ad hoc meetings
- Providing comprehensive administrative support to the multidisciplinary team, including meeting management and appointment coordination
- Preparing and minuting weekly meetings
- Maintaining filing systems in line with information governance guidance
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 staff across more than 160 locations, providing inpatient and community mental health services in Bolton, Manchester, Salford, Trafford, and Wigan, along with specialist services across Greater Manchester and beyond.
Greater Manchester offers a vibrant environment, from scenic countryside to lively city life with shopping, entertainment, and dining. The area is known for its warmth, humor, and generosity. Our staff enjoy their work, opportunities for development, and are encouraged to innovate to improve patient care.
For further details or informal visits, contact: Name: Michelle Semple, Job Title: Admin Manager, Email: michelle.semple@gmmh.nhs.uk, Telephone: 07772192496
Team Administrator employer: Greater Manchester Mental Health NHS Foundation Trust
Contact Detail:
Greater Manchester Mental Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Administrator
✨Tip Number 1
Familiarise yourself with the Patient Administration System (PARIS) mentioned in the job description. If you have experience with similar systems, be ready to discuss how you can quickly adapt and contribute to the team.
✨Tip Number 2
Highlight your organisational skills during any informal conversations or interviews. The role requires managing multiple tasks like scheduling appointments and handling referrals, so showcasing your ability to prioritise effectively will set you apart.
✨Tip Number 3
Prepare to demonstrate your communication skills, especially in liaising with service users and clinicians. Think of examples where you've successfully managed communications in a busy environment, as this will resonate well with the responsibilities outlined.
✨Tip Number 4
Research Greater Manchester Mental Health Foundation Trust and their values. Understanding their commitment to patient care and staff development will help you align your answers with their mission during discussions.
We think you need these skills to ace Team Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Administrator position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, particularly in healthcare settings. Emphasise your organisational skills, attention to detail, and any experience with patient administration systems.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of how your previous experience aligns with the duties listed in the job description, such as managing referrals or coordinating appointments.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Team Administrator role.
How to prepare for a job interview at Greater Manchester Mental Health NHS Foundation Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Team Administrator. Familiarise yourself with tasks like managing referrals, handling appointment letters, and using the Patient Administration System (PARIS). This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As a Team Administrator, you'll be liaising with service users and clinicians regularly. Prepare examples of how you've effectively communicated in previous roles, whether through phone calls, emails, or face-to-face interactions. Highlighting your ability to convey information clearly will impress the interviewers.
✨Demonstrate Organisational Skills
The role requires excellent organisational abilities, especially in managing appointments and maintaining filing systems. Be ready to discuss how you prioritise tasks and manage your time effectively. You could even share specific tools or methods you use to stay organised.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics, challenges faced by the Early Intervention Team, or opportunities for professional development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
