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- Tasks: Support the clinical team with admin tasks, manage referrals, and handle telephone queries.
- Company: Join Greater Manchester Mental Health NHS Foundation Trust, a leading provider of mental health services.
- Benefits: Enjoy a supportive work environment with opportunities for learning and development.
- Why this job: Make a real impact in mental health care while working in a vibrant city.
- Qualifications: No specific qualifications required; just bring your enthusiasm and organisational skills!
- Other info: This is an entry-level, temporary position perfect for students looking to gain experience.
The predicted salary is between 28800 - 43200 £ per year.
If you are eager to make a meaningful impact on a patient’s experience, possess excellent communication skills and have a positive approach to changes, then we would like to hear from you.
The Greater Manchester Mental Health Talking Therapies Division Offers
Psychological treatment for anxiety and depression, including specialist Long Term Health Conditions and Employment Support teams to the areas of Bolton, Manchester, Salford, Trafford, and Wigan. As a Team Administrator, you will play a pivotal role in supporting the division to create a positive and seamless experience for our patients.
Based in Chorlton Manchester, the Team Administrator will play a key role in supporting the smooth and efficient running of the service. This position is central to maintaining high standards across administrative operations and contributes directly to the overall effectiveness of the wider team. The Team offers therapy three evenings a week until 8.00pm and reception cover may be required on a rota basis.
Join us in this fulfilling career opportunity where your self‑motivation and enthusiasm will thrive in a fast‑paced environment that embraces change.
Responsibilities
- Process all referrals received into services, ensuring updates to clinical information systems align with Trust and service guidelines.
- Monitor shared administration email inboxes and action in a timely manner.
- Answer telephone calls professionally, record accurate messages and update clinical information systems while maintaining confidentiality.
- Schedule appointments based on clinical requirements set by the clinicians and in agreement with patients.
- Efficiently manage appointments in a fast‑paced environment, aligning with service targets.
- Organise workload to meet all deadlines, ensuring completion of day‑to‑day tasks.
- Demonstrate flexibility to adapt to changing priorities.
- Work independently, using own initiative to make decisions in a constantly changing environment, using judgement to manage queries appropriately or escalating when necessary.
- Undertake any other duties commensurate to the role.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Contact Information
For further details / informal visits contact: Name: Kay Dunn, Job title: Administration Manager, Email address: kay.dunn@gmmh.nhs.uk
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Team Administrator employer: Greater Manchester Mental Health NHS Foundation Trust
Contact Detail:
Greater Manchester Mental Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Administrator
✨Tip Number 1
Familiarise yourself with the PARIS computerised system mentioned in the job description. Understanding how to navigate and maintain data quality within this system will give you a significant advantage during the interview process.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've efficiently managed administrative tasks in previous roles. Be ready to discuss specific situations where you successfully handled multiple responsibilities, as this role requires juggling various duties.
✨Tip Number 3
Demonstrate your communication skills by practising how you would handle telephone queries and interactions with team members. Being able to convey information clearly and courteously is crucial for this position, so consider role-playing common scenarios.
✨Tip Number 4
Research the Greater Manchester Mental Health Foundation Trust and its services. Showing that you understand their mission and values can help you stand out as a candidate who is genuinely interested in contributing to their team.
We think you need these skills to ace Team Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and requirements of the Team Administrator position. Tailor your application to highlight relevant skills and experiences that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or experiences that demonstrate your ability to manage tasks efficiently, handle telephone queries, and support a clinical team. Use specific examples to illustrate your capabilities.
Showcase Communication Skills: Since the role involves dealing with telephone callers and producing minutes from meetings, make sure to highlight your strong communication skills. Provide examples of how you've effectively communicated in past roles, both verbally and in writing.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Greater Manchester Mental Health NHS Foundation Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Team Administrator. Familiarise yourself with tasks like managing referrals, handling telephone queries, and supporting the clinical team. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As a Team Administrator, effective communication is key. Be prepared to discuss how you've handled telephone queries or communicated with team members in previous roles. Use examples that highlight your ability to be courteous and precise.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Be ready to talk about how you manage your time and prioritise tasks. You might want to share specific instances where you successfully coordinated information or maintained records efficiently.
✨Familiarise Yourself with PARIS
Understanding the patient record system (PARIS) is crucial for this position. If you have experience with similar systems, mention it. If not, express your willingness to learn and adapt quickly to new software, as this shows your commitment to maintaining data quality.
