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- Tasks: Support the team by processing referrals, managing appointments, and ensuring smooth administrative operations.
- Company: Join Greater Manchester Mental Health, a leading provider of mental health services in a vibrant community.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and skill development.
- Why this job: Make a real impact on patients' experiences while thriving in a supportive and innovative culture.
- Qualifications: Excellent communication skills and a positive attitude towards change are essential.
- Other info: This role is based in Wigan and is not eligible for sponsorship.
The predicted salary is between 28800 - 43200 £ per year.
Please note – This role is not eligible for sponsorship under current immigration rules.
If you are eager to make a meaningful impact on a patient’s experience, possess excellent communication skills and have a positive approach to changes, then we would like to hear from you.
The Greater Manchester Mental Health Talking Therapies Division offers psychological treatment for anxiety and depression, including specialist Post Covid Syndrome and Employment Support teams to the areas of Bolton, Manchester, Salford, Trafford, and Wigan. As a Team Administrator, you will play a pivotal role in supporting the division to create a positive and seamless experience for our patients.
Based in Wigan, the Team Administrator will play a key role in supporting the smooth and efficient running of the service. This position is central to maintaining high standards across administrative operations and contributes directly to the overall effectiveness of the wider team.
Join us in this fulfilling career opportunity where your self-motivation and enthusiasm will thrive in a fast-paced environment that embraces change.
Process all referrals received into services, ensuring updates to clinical information systems align with Trust and service guidelines.
Monitor shared administration email inboxes and action in a timely manner.
Answer telephone calls professionally record accurate messages and update clinical information systems while maintaining confidentiality.
Schedule appointments based on clinical requirements set by the clinicians and in agreement with patients.
Greet service users and visitors at reception when required.
Open, date-stamp, sort, and process all incoming mail (including email), linking it to previous correspondence when necessary, and ensure that outgoing post is sent in a timely manner.
Utilise various software programmes to produce, maintain and distribute clinical correspondence to service users.
Efficiently manage appointments in a fast-paced environment, aligning with service targets.
Organise workload to meet all deadlines, ensuring completion of day-to-day tasks.
Demonstrate flexibility to adapt to changing priorities.
Work independently, using own initiative to make decisions in a constantly changing environment, using judgement to manage queries appropriately or escalate when necessary.
Ensure compliance with trust guidelines, policies and procedures related to confidentiality, disclosure information and the Data Protection Act (GDPR) at all times.
Accurately record and communicate all messages.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world\’s most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
For further details / informal visits contact: Name: Natalie Harold Job title: Administration Services Coordinator Email address: natalie.harold@gmmh.nhs.uk
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Team Administrator employer: Greater Manchester Mental Health NHS Foundation Trust
Contact Detail:
Greater Manchester Mental Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Administrator
✨Tip Number 1
Familiarise yourself with the Greater Manchester Mental Health Talking Therapies Division and its services. Understanding their approach to patient care and the specific needs of the community will help you demonstrate your enthusiasm and alignment with their mission during any discussions.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've managed multiple tasks or projects in a fast-paced environment. This role requires efficient workload management, so showcasing your ability to prioritise and adapt will set you apart.
✨Tip Number 3
Practice your communication skills, especially in a professional context. Since you'll be interacting with service users and colleagues, being able to convey information clearly and empathetically is crucial. Consider role-playing scenarios to build confidence.
✨Tip Number 4
Reach out to current or former employees of the Greater Manchester Mental Health Trust via platforms like LinkedIn. Gaining insights from their experiences can provide valuable information about the team culture and expectations, which you can leverage in your conversations.
We think you need these skills to ace Team Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Team Administrator position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Skills: Emphasise your excellent communication skills, ability to manage multiple tasks, and experience in a fast-paced environment. Provide examples from your past roles that demonstrate your adaptability and self-motivation.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention your understanding of the importance of patient experience and how you can contribute positively to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Greater Manchester Mental Health NHS Foundation Trust
✨Show Your Communication Skills
As a Team Administrator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. Consider sharing examples from your past experiences where effective communication made a difference.
✨Emphasise Your Adaptability
This role requires flexibility and the ability to adapt to changing priorities. During the interview, highlight instances where you've successfully managed unexpected changes or challenges in a fast-paced environment. This will show that you can thrive under pressure.
✨Familiarise Yourself with GDPR
Understanding data protection laws, especially GDPR, is crucial for this position. Brush up on your knowledge of these regulations and be ready to discuss how you would ensure compliance in your administrative tasks. This shows your commitment to confidentiality and professionalism.
✨Demonstrate Initiative
The job description mentions the importance of working independently and using your initiative. Prepare to share examples of times when you've taken the lead on a project or solved a problem without direct supervision. This will illustrate your self-motivation and proactive approach.
