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- Tasks: Be the friendly face of our team, managing bookings and welcoming visitors.
- Company: Join Greater Manchester Mental Health Trust, a leading provider of mental health services.
- Benefits: Enjoy flexible support, full training, and a vibrant work environment.
- Why this job: Make a difference in mental health while developing your skills in a supportive culture.
- Qualifications: No specific experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Opportunities for informal visits available to get a feel for the role.
The predicted salary is between 24000 - 36000 £ per year.
The Receptionist will be an integral member of the Capital, Estates and Facilities Directorate, expected to work quickly, proactively, and accurately in a fast-paced environment to deliver a high-quality and comprehensive service. The post holder will liaise with a variety of internal and external customers, building excellent working relationships to provide an efficient, effective, and professional reception service. They will work as part of the Facilities Team, providing flexible support to colleagues, including covering for colleagues when necessary. Full training will be provided.
Responsibilities include:
- Assisting with room booking requests and queries via telephone or email, booking rooms on behalf of users, and escalating issues to the Manager.
- Using the MICAD Room Booking System to prevent double bookings.
- Cancelling and adjusting room bookings to accommodate priority meetings.
- Serving as the first point of contact for visitors, ensuring a welcoming, courteous, and professional attitude.
- Ensuring visitors sign in/out and are provided with identification as needed.
- Contacting staff to announce visitor arrivals.
- Carrying out reception duties and email correspondence promptly and accurately.
- Preparing meeting rooms and ensuring AV equipment is operational.
- Coordinating with the Logistic Team for room setup and layout adjustments.
- Processing parking payments and liaising with the Help Desk Team about new payments.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 staff across more than 160 locations, providing inpatient and community mental health services in Bolton, Manchester, Salford, Trafford, and Wigan, as well as specialist services across Greater Manchester and beyond. Greater Manchester offers a vibrant living and working environment, from scenic countryside to lively city life with shopping, entertainment, and dining options. The area is known for its warm, humorous, and generous people. Our staff enjoy their work, opportunities for development, and are encouraged to innovate to improve patient care.
For further details or informal visits, contact: Name: Louise Mullan Job title: Curve Reception & Helpdesk Supervisor Email: louise.mullan@gmmh.nhs.uk
Receptionist employer: Greater Manchester Mental Health NHS Foundation Trust
Contact Detail:
Greater Manchester Mental Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the MICAD Room Booking System before your interview. Understanding how it works will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being the first point of contact means you'll need to convey a welcoming and professional attitude, so role-play scenarios with friends or family.
✨Tip Number 3
Research Greater Manchester and its mental health services. Showing knowledge about the area and the organisation's mission can help you stand out as a candidate who genuinely cares about the community.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and include specific examples of your achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention your ability to work in a fast-paced environment and your skills in building relationships with customers. Be sure to address any specific points mentioned in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at Greater Manchester Mental Health NHS Foundation Trust
✨Show Your People Skills
As a Receptionist, you'll be the first point of contact for visitors. Make sure to highlight your ability to build relationships and communicate effectively with both internal and external customers during the interview.
✨Demonstrate Your Organisational Skills
The role involves managing room bookings and ensuring everything runs smoothly. Be prepared to discuss how you stay organised and handle multiple tasks efficiently, especially in a fast-paced environment.
✨Familiarise Yourself with Relevant Systems
Since you'll be using the MICAD Room Booking System, it’s a good idea to research similar systems or software. Mention any experience you have with booking systems or administrative tools to show you're ready to hit the ground running.
✨Prepare Questions About the Role
Show your interest by preparing thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This demonstrates your enthusiasm and commitment to contributing positively to the team.
