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For Companies At a Glance
- Tasks: Engage with businesses, build relationships, and provide tailored support to help them thrive.
- Company: Join the UK's largest Chamber of Commerce, known for its award-winning business support.
- Benefits: Enjoy a focus on wellbeing, work-life balance, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and delivering high-quality member experiences.
- Why this job: Make a real impact by helping businesses succeed while expanding your professional network.
- Qualifications: Strong relationship-building skills and experience in account management or customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Award-Winning Greater Manchester Chamber of Commerce provides first-class business support and is the UK’s largest Chamber of Commerce working with over 3,500 business members.
Key Responsibilities:
- Engage effectively with businesses of all sizes and sectors by phone, email, and face-to-face interactions, building strong and lasting relationships.
- Use a consultative approach to understand the needs and proactively align relevant GMCC services, opportunities, and support to help them achieve their business objectives.
- Monitor member engagement levels and proactively identify at-risk members, taking action to re-engage and improve retention outcomes.
- Identify and create referrals to both in-house and external Membership Services, ensuring members are connected to the most relevant support.
- Attend networking events (both as a delegate and host), growing the GMCC network and positively representing the Chamber at all times.
- Work collaboratively with the wider Chamber team to deliver a joined-up, high-quality member experience.
- Deliver a high standard of customer service to both members and non-members, acting as a key ambassador for GMCC.
- Identify opportunities and upsell sponsorship, commercial opportunities, and strategic partnerships where appropriate.
- Gather member feedback, business challenges, and insights, feeding this back into the organisation to inform service delivery, events, and policy activity.
- Maintain accurate and up-to-date member records within the CRM system.
Key Skills:
- Strong relationship-building skills, with confidence in developing accounts and identifying opportunities to upsell services.
- Commercial awareness and a results-driven mindset, with experience of working to targets and KPIs.
- Experience working in an account management or customer service role (desirable).
- Confident using CRM systems with the ability to accurately record and utilise data.
- Ability to analyse member engagement and identify opportunities, trends, and potential risks.
- Highly organised with strong administrative and time management skills, and the ability to prioritise workload effectively.
- Strong telephone manner and confidence in face-to-face networking environments.
- Commitment to delivering high levels of customer service and member satisfaction.
- Professional attitude with a flexible approach to work.
Manager-Account Manager in Manchester employer: Greater Manchester Chamber, UK
Contact Detail:
Greater Manchester Chamber, UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager-Account Manager in Manchester
✨Tip Number 1
Get your networking game on! Attend industry events and connect with people in the Chamber’s network. Remember, it’s all about building those relationships face-to-face and showing off your personality.
✨Tip Number 2
Don’t just wait for opportunities to come to you. Be proactive! Reach out to potential members or businesses that align with GMCC’s values and services. A simple phone call can open doors!
✨Tip Number 3
Showcase your consultative skills during conversations. Ask questions to understand their needs and tailor your pitch accordingly. This will help you align GMCC services with their business objectives.
✨Tip Number 4
Keep track of your interactions and follow up! Use a CRM system to maintain accurate records and monitor engagement levels. This will help you identify at-risk members and take action to keep them engaged.
We think you need these skills to ace Manager-Account Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relationship-building skills and experience in account management. We want to see how you can bring value to our team, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills: Since the role involves a lot of engagement with members, it’s crucial to demonstrate your strong telephone manner and face-to-face networking abilities. Use examples from your past experiences to illustrate how you’ve successfully communicated with clients or stakeholders.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks effectively. Make sure to mention any tools or methods you use to stay organised, especially if you have experience with CRM systems. This will show us that you can manage member records and engagement levels efficiently.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at the Greater Manchester Chamber of Commerce!
How to prepare for a job interview at Greater Manchester Chamber, UK
✨Know Your Chamber
Before the interview, dive deep into the Greater Manchester Chamber of Commerce. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
Prepare specific examples from your past experiences where you've successfully built and maintained relationships. Whether it’s through phone calls, emails, or face-to-face interactions, be ready to discuss how you’ve engaged with clients and what strategies worked best for you.
✨Demonstrate Your Commercial Awareness
Familiarise yourself with current trends in the business landscape, especially those affecting the Chamber's members. Be prepared to discuss how you can leverage this knowledge to identify opportunities and upsell services that align with member needs.
✨Be Ready to Discuss Data Management
Since the role involves using CRM systems, brush up on your experience with data management. Be ready to explain how you’ve used data to monitor engagement levels and improve retention outcomes in previous roles.