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For Companies At a Glance
- Tasks: Engage with businesses, build relationships, and provide tailored support to help them thrive.
- Company: Join the UK's largest Chamber of Commerce, known for its award-winning business support.
- Benefits: Enjoy a focus on wellbeing, work-life balance, and opportunities for professional growth.
- Other info: Dynamic role with networking events and a collaborative team environment.
- Why this job: Make a real impact by connecting businesses and helping them achieve their goals.
- Qualifications: Strong relationship-building skills and experience in account management or customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Award-Winning Greater Manchester Chamber of Commerce provides first-class business support and is the UK’s largest Chamber of Commerce working with over 3,500 business members.
Key Responsibilities:
- Engage effectively with businesses of all sizes and sectors by phone, email, and face-to-face interactions, building strong and lasting relationships.
- Use a consultative approach to understand the needs and proactively align relevant GMCC services, opportunities, and support to help them achieve their business objectives.
- Monitor member engagement levels and proactively identify at-risk members, taking action to re-engage and improve retention outcomes.
- Identify and create referrals to both in-house and external Membership Services, ensuring members are connected to the most relevant support.
- Attend networking events (both as a delegate and host), growing the GMCC network and positively representing the Chamber at all times.
- Work collaboratively with the wider Chamber team to deliver a joined-up, high-quality member experience.
- Deliver a high standard of customer service to both members and non-members, acting as a key ambassador for GMCC.
- Identify opportunities and upsell sponsorship, commercial opportunities, and strategic partnerships where appropriate.
- Gather member feedback, business challenges, and insights, feeding this back into the organisation to inform service delivery, events, and policy activity.
- Maintain accurate and up-to-date member records within the CRM system.
Key Skills:
- Strong relationship-building skills, with confidence in developing accounts and identifying opportunities to upsell services.
- Commercial awareness and a results-driven mindset, with experience of working to targets and KPIs.
- Experience working in an account management or customer service role (desirable).
- Confident using CRM systems with the ability to accurately record and utilise data.
- Ability to analyse member engagement and identify opportunities, trends, and potential risks.
- Highly organised with strong administrative and time management skills, and the ability to prioritise workload effectively.
- Strong telephone manner and confidence in face-to-face networking environments.
- Commitment to delivering high levels of customer service and member satisfaction.
- Professional attitude with a flexible approach to work.
Manager, Account Executive in Manchester employer: Greater Manchester Chamber, UK
Contact Detail:
Greater Manchester Chamber, UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Account Executive in Manchester
✨Tip Number 1
Get your networking game on! Attend industry events and connect with people in the Chamber's network. Remember, it's all about building those relationships face-to-face and showing your enthusiasm for the role.
✨Tip Number 2
Practice your pitch! You’ll need to confidently communicate how you can help businesses achieve their goals. Tailor your approach to each conversation, using a consultative style to really understand their needs.
✨Tip Number 3
Stay organised! Keep track of your interactions and follow up with potential leads. Use a CRM system to manage your contacts and ensure you’re always on top of member engagement levels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining the team. Plus, it gives you a chance to highlight your skills and experience directly.
We think you need these skills to ace Manager, Account Executive in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relationship-building skills and experience in account management. We want to see how you can bring your unique flair to the role!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've successfully engaged with clients or improved retention rates. We love seeing quantifiable results that demonstrate your impact!
Be Personable: Since this role involves a lot of interaction, let your personality shine through in your application. We’re looking for someone who can connect with our members, so a friendly tone can go a long way!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Greater Manchester Chamber, UK
✨Know Your Chamber
Before the interview, dive deep into the Greater Manchester Chamber of Commerce. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
Prepare specific examples from your past experiences where you've successfully built relationships with clients or members. Highlight how you used a consultative approach to understand their needs and align services accordingly.
✨Demonstrate Your Commercial Awareness
Be ready to discuss how you’ve worked towards targets and KPIs in previous roles. Share insights on how you identified opportunities for upselling or improving member engagement, as this aligns perfectly with the job's focus.
✨Practice Your Networking Skills
Since the role involves face-to-face interactions, practice your networking skills. You might even want to role-play common scenarios with a friend. This will help you feel more confident and articulate during the actual interview.