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- Tasks: Engage with businesses, build relationships, and provide tailored support to maximise membership value.
- Company: Join the UK's largest Chamber of Commerce, supporting over 3,500 businesses.
- Benefits: Enjoy a 4-day working week, competitive salary, and a focus on work-life balance.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping businesses thrive and expanding your professional network.
- Qualifications: Strong communication skills and experience in account management or customer service preferred.
The predicted salary is between 30000 - 40000 £ per year.
The Award-Winning Greater Manchester Chamber of Commerce provides first-class business support to a diverse Membership of companies from all sectors. Greater Manchester Chamber of Commerce is the UK’s largest Chamber of Commerce working with over 3,500 business members accounting for over a third of the Greater Manchester workforce.
In this role, you will be a key member of a high-performing team responsible for engaging with businesses of all sizes across Greater Manchester. You will use your strong communication and relationship-building skills to provide strategic guidance and tailored support, enabling organisations to fully leverage the value of their Chamber of Commerce membership. While the role has a strong focus on proactive telephone engagement, you will also lead face-to-face meetings with senior stakeholders and represent the Chamber at a wide range of high-profile events. You will play a key role in expanding the Chamber’s network, building long-term relationships, and identifying opportunities to onboard new member organisations. The Chamber places a strong emphasis on employee wellbeing and work-life balance and operates a 4-day working week.
Main duties and responsibilities:
- Engaging effectively with businesses of all size and sector by phone, email and face-to-face interactions, building strong and lasting relationships.
- Using a consultative approach to understand the needs and proactively align relevant GMCC services, opportunities, and support to help them achieve their business objectives.
- Raise awareness and drive utilisation of the full range of membership benefits, ensuring members maximise the value of their membership.
- Proactively manage a portfolio of members, developing relationships to drive engagement, satisfaction and retention.
- Monitor member engagement levels and proactively identify at-risk members, taking action to re-engage and improve retention outcomes.
- Identify and create referrals to both in-house and external Membership Services, ensuring members are connected to the most relevant support.
- Attending networking events (both as a delegate and host), growing the GMCC network and positively representing the Chamber at all times.
- Work collaboratively with the wider Chamber team to deliver a joined-up, high-quality member experience.
- Deliver a high standard of customer service to both members and non-members, acting as a key ambassador for GMCC.
- Identifying opportunities and upselling sponsorship, commercial opportunities and strategic partnerships where appropriate.
- Gather member feedback, business challenges, and insights, feeding this back into the organisation to inform service delivery, events, and policy activity.
- Maintain accurate and up-to-date member records within the CRM system.
Knowledge, skills and experience:
- Ability to communicate effectively with stakeholders at all levels, both internally and externally.
- Strong relationship-building skills, with confidence in developing accounts and identifying opportunities to upsell services.
- Commercial awareness and a results-driven mindset, with experience of working to targets and KPIs.
- Experience working in an account management or customer service role (desirable).
- Confident using CRM systems with the ability to accurately record and utilise data.
- Ability to analyse member engagement and identify opportunities, trends, and potential risks.
- Highly organised with strong administrative and time management skills, and the ability to prioritise workload effectively.
- A proactive and self-motivated approach to managing a portfolio of members.
- Strong telephone manner and confidence in face-to-face networking environments.
- Commitment to delivering high levels of customer service and member satisfaction.
- Professional attitude with a flexible approach to work.
- Ability to handle sensitive and confidential information with discretion.
The Greater Manchester Chamber of Commerce is a committed Equal Opportunities Employer. A copy of our policy can be requested from the HR Department.
Account Manager in Manchester employer: Greater Manchester Chamber, UK
Contact Detail:
Greater Manchester Chamber, UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research the Greater Manchester Chamber of Commerce, its values, and its members. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with businesses, make sure you can confidently discuss how you would build relationships and provide support. Role-play with a friend or use our resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Attend events related to the Chamber and connect with current members or employees. This not only gives you insights but also shows your commitment to becoming part of their community.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s a networking event or an interview, send a thank-you note. It’s a simple way to stand out and reinforce your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Account Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your relationship-building skills and any relevant experience in account management or customer service. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves engaging with businesses of all sizes, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated with stakeholders in the past.
Highlight Your Proactive Approach: We love candidates who take initiative! In your application, mention instances where you've proactively identified opportunities or solved problems. This will show us that you're ready to manage a portfolio of members and drive engagement right from the start.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Greater Manchester Chamber, UK
✨Know Your Chamber
Before the interview, take some time to research the Greater Manchester Chamber of Commerce. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships with clients or stakeholders. Highlight how you engaged with them, understood their needs, and provided tailored solutions. This is crucial for an Account Manager role!
✨Demonstrate Proactive Engagement
Think of ways you can proactively engage with members and potential clients. Be ready to discuss strategies you would implement to drive member satisfaction and retention. Showing that you have a plan will impress the interviewers.
✨Practice Your Networking Skills
Since face-to-face interactions are key in this role, practice your networking skills. You might even want to role-play common scenarios with a friend. Being confident and personable will help you stand out during the interview.