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- Tasks: Engage with diverse businesses, providing tailored support and strategic guidance.
- Company: Join the UK's largest Chamber of Commerce, supporting over 3,500 members.
- Benefits: Enjoy a 4-day work week, competitive salary, and a focus on wellbeing.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real impact by building relationships and expanding our network.
- Qualifications: Strong communication skills and experience in account management or customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Award-Winning Greater Manchester Chamber of Commerce provides first-class business support to a diverse Membership of companies from all sectors. Greater Manchester Chamber of Commerce is the UK’s largest Chamber of Commerce working with over 3,500 business members accounting for over a third of the Greater Manchester workforce.
In this role, you will be a key member of a high-performing team responsible for engaging with businesses of all sizes across Greater Manchester. You will use your strong communication and relationship-building skills to provide strategic guidance and tailored support, enabling organisations to fully leverage the value of their Chamber of Commerce membership. While the role has a strong focus on proactive telephone engagement, you will also lead face-to-face meetings with senior stakeholders and represent the Chamber at a wide range of high-profile events. You will play a key role in expanding the Chamber’s network, building long-term relationships, and identifying opportunities to onboard new member organisations. The Chamber places a strong emphasis on employee wellbeing and work-life balance and operates a 4-day working week.
Main duties and responsibilities:
- Engaging effectively with businesses of all size and sector by phone, email and face to face interactions, building strong and lasting relationships.
- Using a consultative approach to understand the needs and proactively align relevant GMCC services, opportunities, and support to help them achieve their business objectives.
- Raise awareness and drive utilisation of the full range of membership benefits, ensuring members maximise the value of their membership.
- Proactively manage a portfolio of members, developing relationships to drive engagement, satisfaction and retention.
- Monitor member engagement levels and proactively identify at-risk members, taking action to re-engage and improve retention outcomes.
- Identify and create referrals to both in-house and external Membership Services, ensuring members are connected to the most relevant support.
- Attending networking events (both as a delegate and host), growing the GMCC network and positively representing the Chamber at all times.
- Work collaboratively with the wider Chamber team to deliver a joined-up, high-quality member experience.
- Deliver a high standard of customer service to both members and non-members, acting as a key ambassador for GMCC.
- Identifying opportunities and upselling sponsorship, commercial opportunities and strategic partnerships where appropriate.
- Gather member feedback, business challenges, and insights, feeding this back into the organisation to inform service delivery, events, and policy activity.
- Maintain accurate and up-to-date member records within the CRM system.
Knowledge, skills and experience:
- Ability to communicate effectively with stakeholders at all levels, both internally and externally.
- Strong relationship-building skills, with confidence in developing accounts and identifying opportunities to upsell services.
- Commercial awareness and a results-driven mindset, with experience of working to targets and KPIs.
- Experience working in an account management or customer service role (desirable).
- Confident using CRM systems with the ability to accurately record and utilise data.
- Ability to analyse member engagement and identify opportunities, trends, and potential risks.
- Highly organised with strong administrative and time management skills, and the ability to prioritise workload effectively.
- A proactive and self-motivated approach to managing a portfolio of members.
- Strong telephone manner and confidence in face-to-face networking environments.
- Commitment to delivering high levels of customer service and member satisfaction.
- Professional attitude with a flexible approach to work.
- Ability to handle sensitive and confidential information with discretion.
The Greater Manchester Chamber of Commerce is a committed Equal Opportunities Employer.
Account Manager employer: Greater Manchester Chamber, UK
Contact Detail:
Greater Manchester Chamber, UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Get to know the company inside out! Research the Greater Manchester Chamber of Commerce, its values, and its members. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! You’ll need to communicate effectively with stakeholders, so prepare a brief introduction about yourself and your experience. Make it engaging and relevant to the role of Account Manager.
✨Tip Number 3
Network like a pro! Attend events related to the Chamber and connect with potential colleagues or members. Building relationships before you even start can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s a meeting or an event, send a quick thank-you note. It shows professionalism and keeps you on their radar as a proactive candidate.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and relationship-building, and show us how you can engage effectively with businesses of all sizes.
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your strong verbal and written skills. Use clear, concise language in your application to reflect your ability to engage with stakeholders at all levels.
Highlight Your Proactive Approach: We love candidates who take initiative! Share examples of how you've proactively managed accounts or identified opportunities in previous roles. This will show us that you're ready to hit the ground running.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Greater Manchester Chamber, UK
✨Know Your Chamber
Before the interview, take some time to research the Greater Manchester Chamber of Commerce. Understand their mission, values, and the services they offer. This will not only show your genuine interest but also help you tailor your responses to align with their goals.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships with clients or stakeholders. Highlight how you engaged with them, understood their needs, and provided tailored solutions. This is crucial for an Account Manager role!
✨Demonstrate Proactive Engagement
Think of instances where you took the initiative to engage with clients or improve member satisfaction. Be ready to discuss how you identified at-risk members and what steps you took to re-engage them. This will showcase your proactive approach, which is key for this position.
✨Practice Your Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on your telephone manner and face-to-face interaction skills. This will help you feel more at ease during the actual interview.