Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee safe coordination of passengers and vehicles at Woolwich Ferries terminals.
- Company: Join Transport for London, a leader in public transport with a rich heritage.
- Benefits: Enjoy free TfL travel, hybrid working, generous leave, and discounts on services.
- Why this job: Be part of a dynamic team ensuring safety and efficiency while serving the public.
- Qualifications: Good communication skills, basic literacy, and ability to handle customer complaints are essential.
- Other info: Opportunity to transfer to Deckhand role if required.
The predicted salary is between 24000 - 36000 £ per year.
Service each year. The Role: Drawing on your traffic management and marshalling experience, you will oversee and ensure the safe, efficient coordination of passengers and vehicles across both the North and South terminals, including the roadways and access roads to/from the vessels in both directions during vessel loading and unloading at Woolwich Ferries (WF).
Demonstrating the highest standards of Transport for London (TfL) and WF customer service in line with existing standards across TfL transport operations is essential. You will also ensure full compliance with legislative requirements and WF Safety Management System (SMS), policies, plans, and standard operating procedures for safe and efficient landside operations of the Woolwich Ferry service. Additionally, you will manage security and handover of terminal areas at the start and end of shifts.
Key accountabilities
- Safe and efficient marshalling and direction of passengers and vehicles in the terminals for loading and discharge.
- Advise the ferry Captain/Mate of any surge or overload situations and take steps to minimise impact.
- Assist with opening/closing Flood Defence Gates as required.
- Carry out daily cleaning and clearance duties within terminal areas and access roads.
- Inspect passengers and vehicles as instructed, report suspicious items.
- Report accidents, incidents, emergencies, vehicle breakdowns or abandonments promptly.
- Act as the first point of contact for customer complaints and comments, escalating as necessary.
- Assist with the integration of new traffic control schemes.
- Ensure terminal areas are secured and opened/closed according to security plans.
Desired and Essential Skills
- Competent in loading/unloading operations, marshalling, and control of landside terminals and access roads.
- Good verbal communication skills for dealing with customer complaints. (Essential)
- Ability to transfer to the post of Deckhand if required. (Desired)
- Basic literacy, numeracy, computer skills, and ability to operate a body camera. (Essential)
- Ability to maintain event logs. (Essential)
- Calm and level-headed demeanor. (Essential)
Knowledge
- Good working knowledge of WF SMS, policies, plans, and standard operating procedures. (Desired)
- Knowledge of legislation governing landside terminal use. (Desired)
- Familiarity with the local area for providing assistance or directions. (Desired)
- Awareness of site safety and security issues and procedures. (Desired)
- Understanding of service hours, complaints process, and key contacts. (Desired)
- Experience of lone working and teamwork. (Essential)
- Ability to handle hostile or aggressive customers. (Essential)
- Experience in emergency response and security protocols. (Essential/Desired)
Join Transport for London Careers and explore opportunities with a rich heritage, a commercial outlook, and a commitment to public service. We offer a range of benefits including a final salary pension scheme, free TfL travel, reimbursement for rail travel, generous leave, hybrid working, and discounts on various services.
#J-18808-Ljbffr
Traffic Management Assistant employer: Greater London Authority
Contact Detail:
Greater London Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Traffic Management Assistant
✨Tip Number 1
Familiarise yourself with the Transport for London (TfL) standards and policies. Understanding these will not only help you in the role but also show your commitment to maintaining high service levels during your interview.
✨Tip Number 2
Brush up on your marshalling and traffic management skills. Consider volunteering or shadowing someone in a similar role to gain practical experience that you can discuss during your application process.
✨Tip Number 3
Prepare to demonstrate your customer service skills. Think of examples where you've successfully handled complaints or difficult situations, as this will be crucial in showcasing your ability to manage customer interactions effectively.
✨Tip Number 4
Research the Woolwich Ferry service and its operations. Being knowledgeable about the specific challenges and procedures of the service will help you stand out as a candidate who is genuinely interested in the role.
We think you need these skills to ace Traffic Management Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Traffic Management Assistant position. Familiarise yourself with the key accountabilities and desired skills mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in traffic management, marshalling, and customer service. Emphasise any specific skills that align with the job description, such as communication skills and experience in emergency response.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and how your background makes you a suitable candidate. Mention your understanding of Transport for London’s standards and your commitment to safety and customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Greater London Authority
✨Showcase Your Traffic Management Experience
Make sure to highlight any previous experience you have in traffic management or marshalling. Be prepared to discuss specific situations where you successfully coordinated the movement of vehicles and passengers, as this will demonstrate your capability for the role.
✨Demonstrate Customer Service Skills
Since the role requires dealing with customer complaints, it's crucial to showcase your verbal communication skills. Prepare examples of how you've handled difficult customers in the past, focusing on your calm and level-headed approach.
✨Familiarise Yourself with Safety Protocols
Understanding the safety management systems and legislative requirements is key. Brush up on relevant policies and procedures before the interview, and be ready to discuss how you would ensure compliance in your daily operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle emergencies or unexpected situations. Think of scenarios where you had to act quickly and effectively, and be ready to explain your thought process and actions during those times.
