Research and Support Officer

Overview

London Assembly and Secretariat. The London Assembly scrutinises the Mayor\’s activities by questioning the Mayor about their decisions. The Assembly also investigates issues of importance to London. There are 25 Assembly Members, elected every four years at the same time as the Mayor. The Secretariat works for the Assembly to support its activities. Within the Secretariat each political group on the Assembly has its own team of dedicated staff to support the work of its AMs.

About The Team

The London Assembly Labour Group support the work of the 10 Labour Assembly Members in representing their constituents, scrutinising the work of the Mayor and championing the needs of Londoners.

We Achieve This By Delivering Three Main Functions

• Dedicated Research and Support Officers act as stakeholder engagement specialists for the Labour Group, dealing with casework, diary management and events.
• Senior Researchers provide policy support for the Labour Group across areas such as economy, environment, fire, health, housing policing, transport etc.
• Press Officers promote the work of the Labour Assembly Members through writing local and regional press releases, helping prepare our politicians for TV/ radio interviews and creating social media content.

About The Role

In this role you will work as a part of our Research and Support Officer (RSO) team. Working with our Principal RSO, you’ll lead on supporting two of our Assembly Members, helping navigate the web of relationships that assists them to work at their best and to champion the interests of Londoners. You’ll make sure they are in the right place, at the right time with the right information. You’ll draft casework responses and written mayor’s questions, arrange meetings and work with people inside and outside City Hall to support the work of your Assembly Members.

This role is based at City Hall, in the Royal Docks (Kamal Chunchie Way, London, E16 1ZE).

What your day will look like

Role

This is a busy role that provides stakeholder support through a combination of casework, diary and inbox management and delivery of meetings and events. Your day might look something like:

• Having a short catch up with your Assembly Members to discuss casework and understand their priorities when responding.
• Attending a constituency visit with one of your Assembly Members to support their work and meet local stakeholders.
• Keeping on top of diary commitments and making sure your Assembly Members have what they need for meetings.
• Supporting the planning and organisation of an event for a community group being held by one of your Members at City Hall.

Skills, Knowledge And Experience

To be considered for the role you must meet the following essential criteria:

• Strong verbal and written communication skills.
• A stakeholder specialist who can manage internal and external relationships for the Assembly Member(s).
• Good organisational awareness that recognises how political changes impact on your work and the ability to apply political awareness to what you do.
• Experience of working directly with influential, high profile people in a pressured environment and in dealing with confidential/sensitive issues and documents.
• Sympathy for and alignment with the values and aims of the Labour Group at the London Assembly.

How to apply

If you would like to apply for the role you will need to submit the following:

• Up to date CV
• Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria and competencies outlined in the advert.

Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘Additional Documents’ section of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (e.g. “CV – applicant name – 012345”).

Applications submitted without a Personal Statement will not be considered.

Further information

The GLA Competency Framework Guidelines detailing each competency and the different level indicators can be found here: GLA competency framework.

If you have questions about the role, you can contact the hiring manager, Tamsin Addison, at the provided email. For recruitment process questions, contact the recruitment team support.

Assessment process

Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you’ll be invited to an interview/assessment. The interview/assessment dates are: w/c 23rd February 2026.

Equality, diversity and inclusion

London\’s diversity is its biggest asset, and we strive to ensure our workforce reflects London\’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer; for candidates who wish to be considered under the scheme, they will automatically be invited to interview. We will accommodate adjustments in the process as required and can be contacted via the recruitment team.

Benefits

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on role. You will split your time between home working and office presence. In addition to a good salary package, you will be paid every four weeks, and we offer benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career-average pension scheme.

Additional Information

Please note, all candidates will confirm that the information provided in this application form is true and correct. Providing false information or using AI tools would disqualify candidacy. Successful candidates must undergo a background check (DBS) and some roles may require additional security screening. See GOV.UK for guidance on DBS checks.

Job Purpose

To provide a full range of research, casework, diary, administrative and information support to a dedicated Assembly Member(s).

Principal accountabilities

• To act as a stakeholder specialist, supporting the relationships between the Assembly Member(s), constituents, across the functional bodies and London, and provide core research and support.
• To act as the first point of contact for the allocated Assembly Member(s) for all people within and outside the organisation, representing their views professionally.
• To manage all correspondence and casework for the Member(s) concerned as required.
• To work with the Labour Group Press Team to provide proactive public affairs support, including producing constituency issue reports.
• To coordinate the given Assembly Member(s) work for Assembly and other meetings, including submission of Mayor’s Questions and motions, in liaison with colleagues, and including stakeholder events at City Hall.
• To manage resources in line with policy and standards and promote equality and diverse needs of London’s communities.

Person specification

Technical Requirements/experience/qualifications

• Demonstrable stakeholder management skills, including event oversight and briefing in political/public sector settings.
• Strong verbal and written communication skills, including producing information for media work and interviews; ability to use a range of software and media.
• Experience of working with influential, high-profile people in a pressured environment and handling confidential/sensitive information; ability to work in a politically complex organisation.
• Understanding of equality and diversity commitments and ability to translate into action.

Behavioural competencies

Communicating and Influencing – presenting information clearly and convincingly to be credible and articulate.

• Open and inclusive communication with internal and external stakeholders.
• Articulate key points in verbal and written form.
• Persuade using evidence-based knowledge and adapt approach as needed.
• Challenge views constructively and maintain a positive external image.

Building and Managing Relationships – developing rapport and working with a diverse range of people.

• Develop professional relationships and understand others’ needs and constraints.
• Anticipate conflict and foster respect; identify opportunities for joint working to avoid duplication.

Organisational Awareness – understanding organisational dynamics, culture and politics, and adapting approach accordingly.

• Recognise political changes impact on work; follow the GLA’s media position and its impact.

Planning and Organising – prioritising, planning, and delivering work on time and to a high standard.

• Prioritise work, plan contingencies, and consult with sponsors/stakeholders.
• Pay attention to detail and meet deadlines.

Research and Analysis – gathering and analysing information to draw practical conclusions.

• Seek new information sources, evaluate data quality, and translate findings into reports.

Problem Solving – analyse situations from multiple viewpoints and find timely, workable solutions.

• Distil information to understand problems, propose options, and encourage collaborative problem solving.

Working Patterns – occasional out-of-hours work to support events.

Reasonable adjustments – adjustments will be made to accommodate applicants with disabilities where needed.

More support: If you have a disability making online submission difficult, please contact the recruitment team.