Project Support Officer in London

Strategy and Communications

Strategy and Communications sits at the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities. The work of the directorate’s teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross-organisational programmes, to making sure we plan for and can respond to emerging events or emergencies in our city.

About The Team

EURO 2028 sits within the GLA Major Sport Events Team

About The Role

Provide highly organised, proactive and forward-looking project and administrative support to the GLA’s UEFA EURO 2028 Core Team across a range of areas including: city operations, stakeholder management, fan festivals, social impact and volunteering.

Provide secretariat support to the GLA’s governance structure, working groups, project lead and senior managers where required.

Act as a central coordination point for corporate tasks including internal project reporting, freedom of Information requests and correspondence to the Mayor and GLA officials.

What your day will look like

• Support the EURO 2028 Core Team where required including with administration, events and meetings, stakeholder visits, effective project systems and tools and wider EURO team cohesion and organisation.
• Diary and administrative support to the Project Lead and Senior Managers, EURO 2028 team.
• Track, monitor and manage project actions against targets, take ownership and management of project issues; undertake follow-up or remedial actions when required.
• Arrange meetings, including finding suitable dates, booking rooms and ordering catering or equipment. Ensure all meetings are outcome-focused, with high-quality agendas and clear actions (owners and deadlines). Circulate meeting documentation such as agendas, minutes and presentations and follow up on agreed actions to drive accountability as required.
• Liaise with stakeholders including London Boroughs, London Sport, UEFA and The FA and other key partners and maintain excellent working relationships.
• Co-ordinate, manage and plan consultation and stakeholder events, and communications activities.
• Support the EURO 2028 Business Manager as required to assist with procurement and financial processes to ensure that payments are made in a timely manner.

Skills, Knowledge And Experience

To be considered for the role you must meet the following essential criteria:

• Demonstrable experience of supporting project delivery.
• Strong communication skills and experience of working to demanding deadlines and working with a range of stakeholders.
• Experience of using Microsoft Office including Word, Outlook, PowerPoint and Excel.
• Experience of tracking actions, risks and dependencies across projects, using structured systems or tools.
• Exceptional attention to detail and experience of proactively managing multiple priorities within a busy environment.
• An understanding of operating in a politically sensitive environment and handling communications in this environment.

Behavioural Competencies

Building & Managing Relationships

…is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.

Level 3 indicators of effective performance

• Actively engages partners and encourages others to build relationships that support GLA objectives.
• Understands and recognises the contributions that staff at all levels make to delivering priorities.
• Proactively manages partner relationships, preventing or resolving any conflict.
• Adapts style to work effectively with partners, building consensus, trust and respect.
• Delivers objectives by bringing together diverse stakeholders to work effectively in partnership.

Communicating and Influencing

…is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us.

Level 3 indicators of effective performance

• Encourages and supports teams in engaging in transparent and inclusive communication.
• Influences others and gains buy-in using compelling, well thought through arguments.
• Negotiates effectively to deliver GLA priorities.
• Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement.
• Advocates positively for the GLA both within and outside the organisation.

Planning & Organising

…is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.

Level 3 indicators of effective performance

• Prioritises work in line with key team or project deliverables.
• Makes contingency plans to account for changing work priorities, deadlines and milestones.
• Identifies and consults with sponsors or stakeholders in planning work.
• Pays close attention to details, ensuring team’s work is delivered to a high standard.
• Negotiates realistic timescales for work delivery, ensuring team deliverables can be met.

Responding to Pressure and Change

…is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift.

Level 3 indicators of effective performance

• Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure.
• Anticipates and adapts flexibly to changing requirements.
• Uses challenges as an opportunity to learn and improve.
• Participates fully and encourages others to engage in change initiatives.
• Manages team’s well-being, supporting them to cope with pressure and change.

GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework

This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL).

If you have questions about the role

If you wish to talk to someone about the role, please contact them at (email protected).

If you have any questions about the recruitment process, contact the (email protected) who support the GLA with recruitment.

Is this role eligible for sponsorship?

This role DOES NOT meet the criteria for sponsorship for external candidates. It may meet the criteria for sponsorship for some internal candidates, in limited circumstances. Please contact the hiring manager if you wish to discuss this further.

Assessment process

Once you have submitted an application, your details will be reviewed by a panel.

If shortlisted, you’ll be invited to an interview/assessment.

The interview/assessment date is: Week commencing 24th August 2026.

Equality, diversity and inclusion

London’s diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.

Benefits

• GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role.
• In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments.
• 30 days’ annual leave.
• interest free season ticket loan.
• interest free bicycle loan.
• career average pension scheme.

Additional Information

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.

Secondment Oppurtunity

If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying

• On a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period;
• successfully completed your probation period and are performing to the required standard for your current role; and
• at least 18 months service with the GLA

If you do meet the criteria listed above, you will need to complete the Approval for secondment application form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy. This form must be received by the closing date of the vacancy. Failure to provide this form will mean your application cannot be progressed.

If you are unable to satisfy all of the criteria, unfortunately, you are not eligible to apply for this vacancy as an internal secondment. For further information, please see Secondment Policy and Procedure.

IMPORTANT: If you are a current GLA employee on a fixed-term contract, which is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the Approval for secondment application form as it is not a secondment.

If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application.

More Support

If you have a disability which makes submitting an online application form difficult, please contact (email protected).

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