At a Glance
- Tasks: Lead performance improvement initiatives and enhance service delivery for Woolwich Ferry.
- Company: Join Transport for London, a dynamic and iconic public service organisation.
- Benefits: Enjoy free travel, generous leave, and a final salary pension scheme.
- Other info: Hybrid working model and commitment to diversity and inclusion.
- Why this job: Make a real impact on transport services while developing your career in a supportive environment.
- Qualifications: Experience in ferry operations and strong analytical skills are essential.
The predicted salary is between 57514 - 70294 £ per year.
Welcome to Transport for London Careers. Take a look at job opportunities with us and you may be surprised at what you discover: a rich heritage, a commercial outlook, an iconic brand, a unique public service. It all adds up to make Transport for London a great place to develop your career.
Key Information:
- Location: Woolwich Ferry
- Circa £64,000 plus excellent benefits
- Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period.
- Application closing date: 1st September 2026 @ 23:59 hours
This is a unique opportunity to play a key role in the future success of Woolwich Ferry, helping to deliver a reliable, resilient, and high-performing service for the communities we serve while developing your career within a dynamic operational leadership environment.
Accountabilities:
- Act as the single point operational lead for all renewals projects, ensuring delivery aligns with Woolwich Ferry's long-term vision and TfL priorities.
- Provide monthly governance updates and stakeholder reports.
- Demonstrate measurable benefits from the operation (e.g., cost savings, service and safe reliability improvements).
- Act as the single point lead for resourcing and workforce planning activities to ensure optimisation, service continuity and staff wellbeing.
- Maintain a workforce plan with regular reviews and vacancy tracking, reduction on NPL reliance.
- Provide periodic attendance/absence/overtime analytics and trends with targeted interventions and recommendations for inform operational and strategic decision-making.
- Identify and propose opportunities to enhance Woolwich Ferry's service offering and commercial viability.
- Develop business development roadmap with tangible initiatives for implementation.
- Engage with internal & external partners or suppliers to explore pilot schemes.
- Present periodic business development updates.
- Provide periodic performance packs, including trend analysis for service availability delay causes.
- Propose/capture actions to mitigate impact and improve service reliability in conjunction with other Woolwich Ferry teams.
- Propose measures to capture and evidence improvements (e.g., turnaround time improvement, reduction in fuel usage, minimise unnecessary delays etc.) in conjunction with WF Senior Leadership Team.
- Support Marine Training and Competency Manager in introducing skills mapping and a training matrix.
- Support/track/co-ordinate delivery of change impact for all new Standard Operating Procedures, operational changes or engineering changes through the Woolwich Ferry Change Assurance Panel.
- Support the Woolwich Ferry Operational Delivery Lead on broader improvement plan activities as directed.
- Strengthen stakeholder relationships to support trust, transparency, and collaboration through stakeholder mapping and engagement plans.
- Develop and maintain an updated stakeholder engagement plan which includes contacts and communication pathways – accessible to all it may be relevant to.
- Develop and present quarterly performance briefing for stakeholders summarising performance, risks and improvement progress.
- Improve customer experience by quarterly analysis of complaints, identify themes and propose corrective actions.
Skills:
- Communicate effectively, both orally and in writing, with people within and outside the organisation.
- Influence people across the organisation and outside.
- Analyse complex data (quantitative and qualitative), draw conclusions, and produce solutions.
- Successfully manage budgets as necessary.
- Be a team player and motivate teams in and around you.
- Ability to solve problems.
- Ability to influence senior managers, stakeholders and leaders.
Knowledge:
- Knowledgeable and experienced in the requirements of Woolwich Ferry operations and business.
- Understanding of the International Safety Management (ISM) Code and international/UK legislation for passenger/freight ferry operations.
- Good working knowledge of Marine/Classification regulations and requirements, including local authority rules and regulations (desirable).
- Detailed knowledge of the issues for the safe, effective and efficient provision of all Woolwich Ferry and associated landside terminals services.
- Good working knowledge of line management, HR processes and Industrial Relations practices and principles.
Experience:
- Extensive and recent experience in the daily operations and management of passenger/freight ferries, and their attendant landside terminals and/or other transportation services, hubs or facilities.
- Experience and successful track record in the planning and management of marine and landside operational functions.
- Experience of analysing and interpreting data.
- Enhanced personnel skills for negotiation, and achievement, of improved service levels and cost reduction.
Application Process:
Please apply using your CV and a 1-page cover letter. Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images.
Equality, diversity and inclusion:
We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes.
Benefits:
- Final salary pension scheme.
- Free travel for you on the TfL network.
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket.
- 30 days annual leave plus public and bank holidays.
- Private healthcare discounted scheme (optional).
- Tax-efficient cycle-to-work programme.
- Retail, health, leisure and travel offers.
- Discounted Eurostar travel.
Business Performance Manager in London employer: Greater London Authority
As a Community and Projects Officer in Southwark, London, you will join a dynamic team dedicated to fostering equality and inclusion in the workforce. Our organisation offers a supportive work culture that values collaboration and innovation, providing ample opportunities for professional growth and development. With a focus on meaningful projects that impact underrepresented groups, you will find your role both rewarding and essential in shaping a more equitable future.
StudySmarter Expert Advice🤫
We think this is how you could land Business Performance Manager in London
✨Connect with Local Logistic Groups
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Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
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We think you need these skills to ace Business Performance Manager in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Greater London Authority, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Greater London Authority and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Greater London Authority. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Greater London Authority
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Greater London Authority.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Greater London Authority.
