At a Glance
- Tasks: Lead incident responses and manage disruptions on the Elizabeth line.
- Company: Join Transport for London, a renowned brand with a rich heritage and commitment to public service.
- Benefits: Enjoy free travel, 30 days leave, and a final salary pension scheme.
- Other info: This is a safety-critical role requiring health clearance before starting.
- Why this job: Make a real impact while working in a dynamic environment with diverse teams.
- Qualifications: Must have a clean driving licence and knowledge of railway operations.
The predicted salary is between 38800 - 52500 £ per year.
Overview
Welcome to Transport for London Careers. Take a look at job opportunities with us and you may be surprised at what you discover: a rich heritage, a commercial outlook, an iconic brand, a unique public service. It all adds up to make Transport for London a great place to develop your career. Here you can start your journey!
Job title: Incident Response Manager
Salary: £46,861.00 (plus 30% shift allowance on completion of training)
Grade: IRM
Contract type: Perm, Full Time, RFLI
Reference: 2333
Location: Elizabeth line Central Operating Section; this role will require working across various London locations
Application closing date: Tuesday 9th September @ 23:59
This is a safety critical role so you will need to get clearance from our Occupational Health team before you start.
Role overview
We have a great opportunity for an Incident Response Manager to lead and manage the on-site response to incidents and events affecting the Elizabeth line Central Operating Section, through collaborative working with responders from other organisations and emergency services. Through effective stakeholder engagement you will minimise the impact of service disruption and exposure to loss, maintaining the safety of customers and staff whilst achieving statutory, business and route performance requirements.
Key Accountabilities
- Respond to and manage infrastructure and rolling stock incidents to minimise service disruption, mitigate loss and aid resumption to normal working in a safe and timely way to improve the overall performance of the network.
- Respond to and manage the railway\'s response to incidents affecting RfLI infrastructure requiring the attendance of the emergency services.
- Undertake the role of Rail Incident Officer / Tactical Commander (where appointed) and lead the industry response to accidents and significant service disruption to deliver compliance with Railway Group Standards.
- Communicate decisive actions and results during incident management to aid safe & timely resumption to normal service.
- Carry out post incident investigations and compile reports, both formal and local.
- Undertake the role of Accredited Agent (where appointed) and collaborate with other responders to deliver compliance with The Railways (Accident Investigation and Reporting) Regulations 2005.
- Apply and oversee the on-site application of standards, rules and local working procedures and take appropriate corrective action to mitigate risk and exposure to loss.
- Conduct announced and unannounced safety and security checks on RfLI infrastructure within the Central Operating Section and engage with stakeholders to build and maintain effective working relationships.
- Apply and manage on-site risk control measures for safety critical work ensuring compliance with the safety management system to keep customers and RfL(I) staff safe, and minimise risk to the business.
- Ensure compliance to the Minimum Operating Requirements, reporting non-compliance immediately to the Service & Infrastructure Manager and implement corrective action as necessary.
- Carry out additional duties (including, but not limited to, Points Operator, Route Setting Agent, Bridge Strike Nominee, Rail Defect Nominee and Controller of Site Safety) as directed by the Service & Infrastructure Manager to minimise service disruption, mitigate loss and aid resumption to normal working in a safe and timely way.
Essential capabilities
- Ability to establish a course of action for self and others, managing time, resources and surrounding circumstances to deliver objectives (essential).
- Ability to conduct routine investigations and establish the immediate and underlying cause of events (essential).
- Ability to lead the on-site multi stakeholder response to accidents and significant disruptive events (essential).
- Ability to work alone including railway line side and within tunnelled environments (essential).
- Ability to drive a road vehicle within Central London with the aid of GPS / Road Maps (essential).
- Knowledge of Network Rail and Train Operating Companies within the route and the key aspects of their business (essential).
- Geographical knowledge of the Elizabeth line route (essential).
- Hold a full, clean driving licence (essential).
- Level 2 - Railway Rules & Regulations (desirable).
- Rail Incident Officer (desirable).
- Knowledge of Network Rail\'s Operational Code and Network Emergency Plan (desirable).
- Geographical knowledge of adjoining routes (desirable).
Desirable Experience and Qualifications
- Leading incident response at events where potentially fatal outcomes exist (desirable).
- Coordinating the on-site response to form teams of people with adequate resources to meet regulatory requirements (desirable).
- Coordinating the on-site planning and execution of arrangements to control and mitigate loss (desirable).
- Collating and preserving evidence and information in real time (desirable).
- Consulting and communicating with others in real time to inform effective decision making (essential).
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
Incident Response Manager in City of Westminster employer: Greater London Authority
Transport for London is an exceptional employer, offering a unique blend of public service and commercial outlook that fosters career development in a dynamic environment. With a strong commitment to employee well-being, you will benefit from a generous pension scheme, free travel on the TfL network, and a healthy work-life balance through hybrid working options. Join us to be part of a collaborative culture that prioritises safety and innovation while providing ample opportunities for personal and professional growth across various iconic London locations.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Response Manager in City of Westminster
✨Get Some Hands-On Experience
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Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like Greater London Authority that aren't even advertised yet!
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We think you need these skills to ace Incident Response Manager in City of Westminster
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
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How to prepare for a job interview at Greater London Authority
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of Greater London Authority is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
