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For Companies At a Glance
- Tasks: Manage contracts and ensure top-notch facilities management for a thriving commercial portfolio.
- Company: Join Transport for London, a leader in public service with a rich heritage.
- Benefits: Enjoy competitive salary, free travel, 30 days leave, and private healthcare.
- Why this job: Make a real impact on London's sustainability while advancing your career.
- Qualifications: Experience in facilities management and strong negotiation skills are essential.
- Other info: Hybrid working model and commitment to equality and diversity.
The predicted salary is between 55000 - 77000 £ per year.
Overview
Welcome to Transport for London Careers. Take a look at job opportunities with us and you may be surprised at what you discover: a rich heritage, a commercial outlook, an iconic brand, a unique public service. It all adds up to make Transport for London a great place to develop your career. Here you can start your journey!
Job title: Commercial & Contracts Manager (Facilities Management & Maintenance) (Band 3)
Salary: Up to £66,000/annum depending on experience
Grade: Band 3
Contract type: Permanent
Location: Victoria Station House, London & Hybrid
Application closing date: Friday 12th September 2025 @23:59
Hybrid working within this role enables a balance of a minimum 60:40 per cent of time split between the office and home over a 2-week period. Hybrid working arrangements can evolve subject to business requirements.
Overview – Places for London
Places for London is a growing commercial property business with £1.5bn of assets across London and ambitions to double its income over the next 10 years. The business is evolving to develop strong partnerships to realise a greener, more sustainable city through its properties, customers and people and is seeking a Commercial & Contracts Manager to support in the management of outsourced services. A rare opportunity has arisen in Asset Management for a progressive and driven individual with a desire to make a difference. The Commercial & Contracts Manager is responsible for all commercial aspects, including performance, of the Facilities Management and maintenance contracts in alignment with the organisation\\\’s contract management strategies to protect physical assets and maintain value, whilst providing good quality services across the commercial portfolio, ensuring premises are safe and compliant, whilst creating an attractive environment that support tenant businesses to thrive. The position holder will advise of future contract arrangements to support high levels of performance.
The Portfolio: The commercial portfolio comprises circa 3,500 units and over 2,600 agreements generating an income of £90m per annum. The portfolio is mixed use comprising arches, retail units, offices, industrial, residential, land and other miscellaneous buildings and uses. The organisation is investing off the back of strategic plans that will lead to significant improvements to the portfolio, to create better environments for customers and support income growth. The Commercial & Contracts Manager will play an important role in ensuring property assets are well maintained, creating opportunities to reduce carbon emissions, whilst upholding capital and rental values and therefore contributes towards the strategic goals. Managing suppliers to help Places for London achieve its goals is a vital part of its business operations.
Key Accountabilities
- Manage the contract performance of one or more facility management and maintenance contracts, fostering good relationships with partners to resolve challenges and agree contract variations as and when required.
- Be responsible for ensuring all the correct procurement and governance authorities are in place for contracts and to monitor spend to ensure compliance, taking action to mitigate risks where appropriate.
- Work closely with partners and the in-house team of facilities managers and building surveyors to develop and track continuous improvement programmes to mature our approach to delivering services, whilst looking for opportunities to generate efficiencies.
- Oversee the contract budget ensuring forecast accuracy and managing timely and efficient processing of supplier payments, reporting on progress every period.
- Identify and mitigate risks associated with the contracts managed, through an appropriate risk management framework. Also, assist in the formulation of contract tendering policies, compliance with public sector regulations etc.
- Essential: Good knowledge and understanding of Facilities Management performance contracting principles, including tendering, design, implementation, performance management and dispute resolution.
- Essential: Knowledge and understanding of maintenance and construction contracts.
- Essential: Knowledge of financial control and risk management techniques and principles.
- Desirable: Digitally literate with knowledge of basic technology packages used in a performance management environment.
- Essential: Good understanding of the commercial aspects of Technical Services Contract management and Building Management.
- Desirable: Degree level educated.
- Desirable: Good knowledge of public sector / government legislation influences this area of work.
- Essential: Strategic and practical approach: Ability to think strategically and work in innovative and practical manner.
- Essential: Political and commercial awareness: Ability to act in a politically adept and commercially astute manner, with demonstrable ability to negotiate effectively and persuasively influence complex and sensitive transactions.
- Essential: Ability to negotiate and influence complex and high value agreements at all levels, working with colleagues and third-party contractors, partners, and suppliers.
- Essential: Ability to manage simultaneous activities and to determine, create and apply commercial management skills to deliver against targets.
- Essential: Ability to problem solve and to develop documents, data analysis reports and memoranda to draw conclusions and make recommendations to senior management.
Experience
- Essential: Proven experience of being primarily responsible for the day-to-day commercial management of FM Maintenance contracts in UK, gained working with a client organisation or as an adviser.
- Essential: Proven experience working in the Facilities industry with an audit and compliance role driving business improvement.
- Essential: Proven experience of cost improvement from existing contracts by formulating strategies, policies, plans and budgets and delivering results to targets with close financial and project control.
- Desirable: Demonstrable experience of dispute resolution in respect of a relevant area of contracting.
- Essential: Budget management experience, including risk management, and continuous focus on Business direction.
Equality and Diversity
We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.
Application Process
Please apply using your CV. Please think carefully about the skills, knowledge and experience in the advert and cover this in your CV. PDF format preferred and do not include any photographs or images.
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare
- Discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
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Commercial & Contracts Manager employer: Greater London Authority
Contact Detail:
Greater London Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial & Contracts Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their projects and challenges, especially in Facilities Management. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your negotiation skills! As a Commercial & Contracts Manager, you'll need to demonstrate your ability to influence and negotiate effectively. Role-play with a friend or mentor to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Commercial & Contracts Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Commercial & Contracts Manager role. Highlight your experience in facilities management and contract performance, as well as any relevant achievements that align with the job description.
Showcase Your Skills: Don’t just list your skills; demonstrate how you've used them in past roles. For example, if you have experience in budget management or risk mitigation, provide specific examples of how you’ve successfully managed these aspects.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Avoid slang and ensure your CV is free from typos and grammatical errors. A polished application reflects your attention to detail!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your credentials.
How to prepare for a job interview at Greater London Authority
✨Know Your Contracts
Make sure you brush up on your knowledge of facilities management and maintenance contracts. Understand the key principles of performance contracting, tendering, and dispute resolution. This will show that you're not just familiar with the theory but can also apply it practically.
✨Showcase Your Strategic Thinking
During the interview, highlight your ability to think strategically about contract management. Be ready to discuss how you've previously identified opportunities for efficiencies or improvements in contract performance. Use specific examples to illustrate your point.
✨Demonstrate Financial Acumen
Since budget management is crucial for this role, be prepared to talk about your experience with financial control and risk management. Share examples of how you've successfully managed budgets and mitigated risks in past roles, as this will resonate well with the interviewers.
✨Build Rapport with Interviewers
Remember, it's not just about what you know, but also about how you connect with others. Foster a good relationship with your interviewers by being personable and engaging. Show your political and commercial awareness, and demonstrate your negotiation skills through your interactions.
