Service and Reporting Manager in London

Chief Finance Officer’s Directorate supports the Mayor’s Office and wider GLA on a variety of different aspects: from managing daily financial decisions to setting long-term objectives; budget setting; and observing and recognising projects and opportunities in the market that may be worthy of development or investment.

About the team and role

Do you thrive on turning complex programmes into clear, actionable insights? Are you excited by the idea of shaping how London delivers its most ambitious programmes? If so, this is your chance to make a real difference.

We’re looking for a Service and Reporting Manager to lead the day‑to‑day delivery of the GLA’s centralised project and portfolio management tool — Asana. This role is at the heart of ensuring Mayoral Delivery Programmes run seamlessly, from inception through to impact reporting. You’ll be the go‑to expert for onboarding teams, configuring systems, and supporting the production of high‑quality reporting that informs senior leaders and the Mayor’s Office.

What you’ll do

• Drive portfolio oversight: Use Asana to monitor strategic alignment and ensure projects deliver on London’s priorities.
• Champion collaboration: Build strong relationships across the GLA and with external stakeholders, ensuring teams get the most from the tool.
• Deliver impactful reporting: Configure Asana and Power BI outputs into digestible insights for committees, boards, and senior leaders.
• Set the standards: Define and maintain project management frameworks, ensuring data quality and governance excellence.
• Empower users: Lead onboarding, training, and support, creating a network of Asana champions across the organisation.

What we’re looking for

• Proven experience in programme and project management methodologies, tools, and systems.
• Strong stakeholder management and negotiation skills, with the ability to balance competing priorities.
• Experience delivering projects using Agile approaches.
• Analytical skills to turn data into compelling stories and transparent reporting.
• A collaborative, strategic thinker who thrives on planning, organising, and influencing at all levels.

Why join us?

This is more than a technical role — it’s about shaping how London delivers for its communities. You’ll be part of a team that values diversity, inclusivity, and innovation, with the flexibility to work in a way that suits you.

Apply today and help us transform how London delivers its future.

How to apply

If you would like to apply for the role you will need to submit the following:

• Up to date CV.
• Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.

Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - ”).

As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.

We may close this advert early if we receive a high volume of suitable applications.

If you have questions about the role

If you wish to talk to someone about the role, the hiring manager Michelle Wells would be happy to speak to you.

Assessment process

Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you’ll be invited to an interview/assessment.

Equality, diversity and inclusion

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments during the process, we will accommodate as much as possible.

Benefits

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.