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- Tasks: Help customers resolve technical issues and provide exceptional support.
- Company: Join a dynamic team in our Stockport office with a focus on customer success.
- Benefits: Enjoy a competitive salary, uncapped commission, and work-from-home options.
- Why this job: Make a real difference by helping customers and growing your career in tech.
- Qualifications: Previous customer service experience and strong IT skills are essential.
- Other info: In-depth training and exciting events await you in this fast-paced environment.
The predicted salary is between 25000 - 30000 £ per year.
Our Stockport office is seeking a Customer Service Advisor to join our Technical Help team. If you are passionate about helping customers resolve technical issues and are looking for an opportunity to grow in a rewarding field, we want to hear from you!
Benefits of being our Customer Service Advisor:
- Excellent Basic Salary of £25,396
- Work from home during weekend shifts
- Competitive Uncapped Commission structure
- Our offices are minutes away from all public transport links and on-site parking
- In depth Training and Development with the opportunity to progress your career
- Incredible events and incentives
- 40 Hour week – Shifts during the hours of Monday – Sunday 8am to 7pm
Responsibilities for our Customer Service Advisor:
- Technical Issue Resolution: Act as the first point of contact for customers experiencing technical issues with their payment terminals. Diagnose and troubleshoot problems to provide efficient solutions.
- Customer Support: Offer exceptional customer service by actively listening to customer concerns, providing clear and concise explanations, and ensuring customer satisfaction.
- Product Knowledge: Develop a deep understanding of our payment terminal products and stay up-to-date with technical advancements to assist customers effectively.
- Organisation: Maintain detailed records of customer interactions, including issue descriptions, resolutions, and follow-up actions.
- Team Work: Collaborate with colleagues and other departments to resolve complex technical issues, ensuring a seamless customer experience.
Requirements for our Customer Service Advisor:
- Previous customer service experience, preferably in a fast paced – high pressure role.
- Ability to use multiple technical platforms simultaneously so very strong IT skills required.
- Strong problem-solving skills and technical aptitude.
- Excellent communication and attention to detail skills, both written and verbal.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work within the specified shifts, including weekends.
Customer Success Consultant in Stockport employer: Greater Giving, Inc.
Contact Detail:
Greater Giving, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Consultant in Stockport
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Success Consultant role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Since this role involves troubleshooting technical issues, be ready to discuss your experience with various platforms. Brush up on your product knowledge and be prepared to demonstrate how you can help customers effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to join our awesome team!
We think you need these skills to ace Customer Success Consultant in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Consultant role. Highlight your previous customer service experience and any technical skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re keen to see your problem-solving skills in action, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Greater Giving, Inc.
✨Know Your Tech
Make sure you brush up on the technical aspects of the payment terminals you'll be dealing with. Familiarise yourself with common issues and solutions, as well as any recent advancements in the technology. This will show your potential employer that you're proactive and ready to tackle customer queries head-on.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you've successfully resolved customer issues. Highlight your ability to listen actively and communicate clearly. This is crucial for a Customer Success Consultant, so make sure you can demonstrate how you’ve gone above and beyond to ensure customer satisfaction.
✨Practice Problem-Solving Scenarios
Think of some common technical problems customers might face and practice how you would resolve them. You could even role-play with a friend or family member. This will help you feel more confident during the interview when discussing your problem-solving skills.
✨Be Ready to Discuss Teamwork
Since collaboration is key in this role, prepare to talk about your experiences working in teams. Share specific instances where you worked with colleagues to solve complex issues, and emphasise your ability to communicate effectively across departments.
