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For Companies At a Glance
- Tasks: Lead global operational strategies and implement innovative AI solutions.
- Company: Join a forward-thinking company focused on operational excellence and customer success.
- Benefits: Enjoy flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving impactful change in the tech and financial sectors.
- Qualifications: Proven leadership experience in operations, especially in regulated industries; strong data skills required.
- Other info: Ideal for strategic thinkers passionate about AI and operational transformation.
The predicted salary is between 72000 - 108000 £ per year.
Key Accountabilities
- Strategy & Leadership
- Define and execute the global roadmap for operational enablement, platform performance, and service intelligence.
- Serve as a thought leader in AI, workflow automation, and enterprise tooling, ensuring innovation translates into measurable business value.
- Operate as a senior leader within the Customer Operations function, influencing cross-functional priorities and investment decisions.
- Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success).
- Platform & Tooling Ownership
- Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics).
- Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions.
- Manage vendor partnerships, platform roadmaps, and budget performance related to tooling and AI capabilities.
- Reporting & Business Intelligence
- Oversee internal dashboards and operational metrics, ensuring actionable insight at all business levels.
- Lead external reporting delivery including SLAs, service packs, and executive summaries, driving consistency and professionalism.
- Establish a global Reporting Centre of Excellence to align data governance, quality, and reporting frameworks.
- AI & Automation Enablement
- Build and scale a team focused on AI-led operational transformation (e.g. predictive analytics, smart routing, anomaly detection).
- Partner with data science and engineering teams to embed AI into service delivery workflows and client experience journeys.
- Ensure all AI use cases meet compliance, governance, and ethical standards.
- Governance & Compliance
- Develop and enforce governance frameworks for operational excellence, workflow quality, and data fidelity.
- Align tooling and processes to evolving regulatory frameworks (e.g. DORA, PCI) and enterprise risk standards.
- Champion continuous service improvement and cost-efficiency initiatives globally.
Success Profile
You are a strategic operator who combines data obsession with leadership excellence. You thrive in ambiguity, influence, and convert complexity into clarity. You lead global teams with empathy and hold yourself and others to the highest standards of execution and integrity.
Qualifications & Experience Required
- Proven experience in a senior operational leadership role, ideally within financial services, technology, or a regulated industry.
- Track record of delivering enterprise platform transformations (ServiceNow, Power BI, Tableau).
- Experience managing global teams and complex stakeholder groups in a matrixed environment.
- Deep understanding of AI/automation use cases in regulatory complex financial operational environments.
- Strong data and reporting acumen; comfortable building and interpreting executive-level dashboards.
- Executive presence and ability to influence at C-level.
Desirable
- Experience with Amazon Bedrock or similar generative AI platforms.
- Familiarity with ITIL/ITSM frameworks and workflow automation tools (e.g. Jira, Confluence).
- Knowledge of regulatory frameworks such as DORA and PCI.
- Exposure to RPA, low-code/no-code tools, and AI-assisted service workflows.
- Recognised Service Management certification (e.g. ITIL).
What You Will Bring
- A mindset for innovation and operational scalability.
- Passion for metrics, insight, and customer experience.
- Ability to translate technology into real-world value.
- A collaborative approach to global leadership.
- Energy to drive meaningful, measurable change.
Senior Director of Operational Enablement and Intelligence employer: Greater Giving, Inc.
Contact Detail:
Greater Giving, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director of Operational Enablement and Intelligence
✨Tip Number 1
Familiarise yourself with the latest trends in AI and workflow automation, as these are key areas for the role. Engage with thought leaders in the industry through webinars or LinkedIn to gain insights that you can discuss during interviews.
✨Tip Number 2
Network strategically within the financial services and technology sectors. Attend industry conferences or local meetups to connect with professionals who might provide referrals or insider information about the role.
✨Tip Number 3
Prepare to demonstrate your experience with enterprise platform transformations by gathering specific examples of past projects. Be ready to discuss how you managed stakeholder expectations and delivered measurable outcomes.
✨Tip Number 4
Showcase your leadership style by sharing stories that highlight your ability to lead global teams and influence cross-functional priorities. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
We think you need these skills to ace Senior Director of Operational Enablement and Intelligence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership, particularly in financial services or technology. Emphasise your achievements in platform transformations and managing global teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for innovation and operational scalability. Discuss how your strategic mindset aligns with the company's goals and how you can contribute to their success.
Showcase Your Data Acumen: Provide specific examples of how you've used data to drive decision-making and improve operational performance. Mention any experience with tools like ServiceNow, Power BI, or Tableau.
Demonstrate Leadership Skills: Highlight your ability to lead diverse teams and influence stakeholders at all levels. Share instances where you've successfully navigated complex environments and delivered measurable results.
How to prepare for a job interview at Greater Giving, Inc.
✨Showcase Your Strategic Vision
As a Senior Director, it's crucial to demonstrate your ability to define and execute a global roadmap. Prepare examples of how you've successfully led strategic initiatives in the past, particularly in operational enablement and AI integration.
✨Highlight Your Leadership Experience
This role requires managing global teams and influencing cross-functional priorities. Be ready to discuss your leadership style, how you foster collaboration, and any specific instances where you've navigated complex stakeholder environments.
✨Demonstrate Data-Driven Decision Making
Given the emphasis on reporting and business intelligence, prepare to discuss how you've used data to drive operational improvements. Bring examples of dashboards or metrics you've developed that led to actionable insights.
✨Familiarise Yourself with Regulatory Frameworks
Understanding compliance and governance is key for this position. Brush up on relevant regulatory frameworks like DORA and PCI, and be prepared to discuss how you've aligned operational processes with these standards in previous roles.
