Make your mark at one of the biggest names in payments. We’re looking for a Collections Advisor to join our SMB Collections team in Manchester and help shape the future of global commerce.
What you’ll own
- Proactively manage customer accounts with outstanding balances, recovering arrears through effective telephone and written communication.
- Serve as the first point of contact for customers in arrears, delivering a professional, helpful and customer‑focused service.
- Reinstate Direct Debits wherever possible, supporting the achievement of our One Call Resolution objectives.
- Demonstrate empathy and understanding when dealing with vulnerable customers, ensuring fair and appropriate outcomes.
- Negotiating & setting up repayment arrangements.
- Accurately maintain customer records and complete all related administrative tasks in a timely manner.
- Ensure all activities are carried out in accordance with company policies, procedures and regulatory requirements, including FCA, ICO and FLA guidelines.
- Meet and exceed individual and team performance targets, including quality, productivity and collection KPIs.
What you’ll bring
- Experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar.
- Strong customer service & communication skills with the ability to empathise with people.
- The ability to adapt to change in a fast‑paced environment.
- Experienced working within a regulated organisation background.
- Strong IT skills to navigate multiple platforms.
- Experience of working with Microsoft Office - Word, Excel and Outlook.
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry.
Hybrid Working
Hybrid Working option available – Friday and two other days per week office based, 2 days working from home. Working Pattern: 35 hours per week, Monday - Friday 9:30am – 4:30pm or 9:30am –5:00pm (shift dependant)
Competitive Compensation
Competitive salary plus up to £500 per month commission based bonus scheme.
My Health
We offer access to medical coverage that supports the health and wellbeing for you and your family.
My Money
In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.
My Lifestyle
We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.
My Family
FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones.
My Time Off
We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
Collections Advisor B2B in Manchester employer: Greater Giving, Inc.
Greater Giving, Inc. is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to engage in groundbreaking projects within the payments industry. With a strong emphasis on professional growth, competitive salaries, and comprehensive wellness programs, we ensure our team members thrive both personally and professionally. Join us to be part of a global community dedicated to innovation and excellence in legal compliance and contract negotiations.
