At a Glance
- Tasks: Conduct quality assessments and drive continuous improvement in customer interactions.
- Company: Join a leading name in the payments industry with a focus on operational excellence.
- Benefits: Medical coverage, bonuses, wellness week, paid time off, and family support.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Shape the future of global commerce while enhancing customer experiences.
- Qualifications: Attention to detail, analytical skills, and a customer-focused mindset.
The predicted salary is between 37000 - 45000 £ per year.
Quality Assurance Analyst - 12 month fixed term
Make your mark at one of the biggest names in payments.
We’re looking for a Quality Assurance Analyst to join our ever evolving Operational Assurance team and help shape the future of global commerce.
The role supports operational excellence by conducting quality assessments, analysing performance trends, identifying coaching opportunities, and partnering with stakeholders to drive continuous improvement initiatives.
- What you’ll own
- Conduct quality evaluations of customer interactions across telephone, email, chat, and other communication channels.
- Assess interactions against established quality frameworks, compliance requirements, and operational standards.
- Monitor performance trends and identify recurring issues, process gaps, and opportunities for improvement.
- Gather, analyse, and maintain quality reports, scorecards, and performance data.
- Produce regular quality insights, trend analysis, and recommendations for operational stakeholders.
- Collaborate with managers, trainers, and operational teams to drive quality improvement initiatives.
- Share best practices, learning points, and quality insights to support continuous improvement and enhance business performance.
- What You'll Bring
- Strong attention to detail and ability to assess customer interactions accurately against quality and compliance standards.
- Excellent analytical and problem-solving skills, with the ability to identify trends and provide data-driven recommendations.
- Strong collaboration and relationship-building skills, working effectively with operational teams and stakeholders.
- Ability to coach, influence, and support performance improvement through quality insights and best-practice sharing.
- Customer-focused mindset with a passion for delivering exceptional customer experiences.
- Commitment to continuous improvement and driving operational excellence.
- My Health
We offer access to medical coverage that supports the health and wellbeing for you and your family
My Money
In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.
My Lifestyle
We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing
My Family
FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones
My Time Off
We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
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Quality Assurance Analyst - 12 month fixed term in Gateshead employer: Greater Giving, Inc.
Greater Giving, Inc. is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to engage in groundbreaking projects within the payments industry. With a strong emphasis on professional growth, competitive salaries, and comprehensive wellness programs, we ensure our team members thrive both personally and professionally. Join us to be part of a global community dedicated to innovation and excellence in legal compliance and contract negotiations.
