At a Glance
- Tasks: Deliver exceptional support and resolve product-related queries for our valued customers.
- Company: Join a leading name in payments with a dynamic and inclusive culture.
- Benefits: Enjoy competitive salary, bonuses, wellness initiatives, and flexible working options.
- Other info: Collaborate with top industry minds and grow your career in a supportive environment.
- Why this job: Shape the future of global commerce while enhancing your customer service skills.
- Qualifications: Experience in customer support and strong problem-solving abilities are essential.
The predicted salary is between 30000 - 37000 £ per year.
Make your mark at one of the biggest names in payments.
We’re looking for a Product Support Representative to join our ever evolving Corporate team and help shape the future of global commerce.
- What you’ll own
- Delivering an exceptional support experience to our customers by providing expert guidance and resolving a wide range of product-related queries.
- Deliver high-quality support to Worldpay clients, acting as a trusted point of contact for product and service-related enquiries.
- Handle incoming customer requests and work to resolve issues associated with product installation, operation, maintenance, and functionality.
- Investigate and resolve customer concerns relating to account updates, payment processing, billing enquiries, orders, and other service-related issues.
- Provide in-depth product support, researching complex issues and identifying effective solutions.
- Troubleshoot hardware and software-related problems, recommending and implementing corrective actions where appropriate.
- Accurately document customer interactions, technical issues, and recurring trends to support continuous improvement initiatives, product enhancements, and quality programmes.
- Collaborate with internal teams to ensure timely resolution of customer issues and deliver a seamless customer experience.
- What you’ll bring
- Previous experience in a customer support, technical support, helpdesk, or service environment.
- Strong analytical skills with the ability to diagnose issues, identify root causes, and recommend solutions.
- Excellent organisational and time management skills, with the ability to prioritise multiple tasks effectively.
- A proactive and solution-oriented approach to problem-solving.
- The ability to work independently while also collaborating effectively with colleagues and stakeholders.
- Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly and confidently.
- A forward-thinking mindset with a passion for continuous improvement and delivering exceptional customer service.
- Confidence using technology and learning new systems and products quickly.
- It’s a bonus if you have
- Banking or Payments experience
- Knowledge of Worldpay products
Think like a client: We care deeply about our clients' success. We ask, listen and learn — curious to understand first. Our passion drives excellence in everything we set out to do.
About the team
Our inclusive and global teams win together every day.
We’re proud to have the best minds in the industry, who you can learn from as you grow your career.
The people, the energy, the connections – it’s unmatched.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
Our core hours are 8am-6pm and during this time you will be responsible for servicing our most valued customers through both telephone and case work, ensuring our customers have a fantastic experience.
Hybrid working Monday – Friday
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team.
We’re curious and innovative – always finding better ways to deliver impact.
We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer.
- Explore the benefits we offer to Globalpayers in the United Kingdom
- My Health
- We offer access to medical coverage that supports the health and wellbeing for you and your family
- My Money
- In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.
- My Lifestyle
- We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing
- My Family
- FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones
- My Time Off
- We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
- Privacy Statement
Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Product Support Representative in Gateshead employer: Greater Giving, Inc.
Greater Giving, Inc. is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to engage in groundbreaking projects within the payments industry. With a strong emphasis on professional growth, competitive salaries, and comprehensive wellness programs, we ensure our team members thrive both personally and professionally. Join us to be part of a global community dedicated to innovation and excellence in legal compliance and contract negotiations.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Representative in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greater Giving, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greater Giving, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Support Representative in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greater Giving, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Greater Giving, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greater Giving, Inc.!
How to prepare for a job interview at Greater Giving, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
