At a Glance
- Tasks: Help customers solve technical issues via phone, email, chat, or SMS.
- Company: Join a leading company in the payments industry with a focus on customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth and training.
- Other info: Dynamic team environment with chances to develop your skills.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: High school diploma and some customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilises various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquiries and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.
Resolves escalated/inbound client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals, standard and customised software-based systems, and provides detailed responses to resolve customer issues. Enters required and additional relevant information into databases while resolving customer issues achieving established goals and objectives for quality and productivity measures. May assist in the resolution research for new or previously unknown point of sale product issues. Leverages knowledge of existing and/or legacy POS products and services and customer service experience to assist in the coaching/training of less knowledgeable teammates. Develops knowledgebase of newly implemented or revisions to POS products, policies, procedures, compliance and association regulations through the continued participation in ongoing training and reference to online manuals. Assists less experienced Technical Customer Service Representatives with the interpretation of association guidelines, policies and compliance regulations.
Minimum Qualifications
- High School Diploma or Equivalent
- Typically Minimum 4 Years Relevant Experience
Preferred Qualifications
- Typically Minimum 6 Years Relevant Experience
- Previous customer service experience with a focus on payments industry
Desired Skills and Capabilities
- Skills / Knowledge: As a skilled specialist, completes tasks in resourceful and effective ways.
- Job Complexity: Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.
- Supervision: Proposes methods and procedures on new assignments. May be informal team leader.
- Computer skills: Basic computer skills.
- Industry Knowledge: Ability to develop basic payments industry knowledge.
- Research: Basic ability to research issues and resolve customer inquiries.
Customer Operations Specialist employer: Greater Giving, Inc.
As a Customer Operations Specialist, you will thrive in a dynamic work environment that values innovation and teamwork. Our company offers comprehensive training programs, fostering employee growth and development while ensuring a supportive culture that prioritises work-life balance. Located in a vibrant area, we provide unique opportunities to engage with diverse clients and cutting-edge technology, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the payments industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain how your experience aligns with their needs. Keep it concise and focus on how you can resolve customer issues effectively.
✨Tip Number 3
Show off your skills! If you get an interview, be prepared to discuss specific examples of how you've tackled technical support issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it shows initiative!
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Operations Specialist role. Highlight your relevant experience in customer service, especially in the payments industry, and show us how you can resolve technical issues effectively.
Showcase Your Skills:We want to see your skills in action! Use specific examples from your past experiences that demonstrate your problem-solving abilities and your knowledge of POS products. This will help us understand how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your language is easy to understand. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Greater Giving, Inc.
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in the payments industry. Be ready to discuss your previous experiences and how you handled technical inquiries or escalated issues. This will show that you understand the role and can relate your past experiences to the job.
✨Familiarise Yourself with POS Products
Take some time to research point of sale (POS) products and systems. Knowing the basics about dial-up card swipe terminals and software-based systems will help you answer questions confidently and demonstrate your initiative during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your past where you resolved a technical issue or coached a teammate. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Team Spirit
Since the role involves assisting and training less experienced teammates, be prepared to discuss how you've worked in a team before. Highlight any leadership experiences or times when you helped others, as this will showcase your collaborative spirit and ability to support your colleagues.
