At a Glance
- Tasks: Drive merchant success by optimising payments and delivering real commercial results.
- Company: Global Payments, a leader in eCommerce growth and optimisation.
- Benefits: Flexible work environment, wellness initiatives, and competitive salary with bonuses.
- Other info: Join a supportive team and help shape the future of eCommerce services.
- Why this job: Make a tangible impact on merchants' revenue while collaborating with industry experts.
- Qualifications: Experience in customer success and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Global Payments is launching a premium eCommerce growth and optimisation service to help merchants improve payments performance and unlock additional revenue. We’re looking for a Merchant Success Manager – eCommerce to own the experience and outcomes for merchants enrolled in this paid service. This role is all about delivering value. You’ll work closely with merchants to understand their goals, coordinate expert teams, and ensure payments optimisation initiatives translate into real commercial results.
What you’ll do:
- Sell and support sales of Global Payment's new Professional Service offering
- Act as the main point of contact for merchants using our paid eCommerce growth services.
- Own merchant outcomes, success plans, and ongoing service delivery.
- Coordinate technical and optimisation activity across specialist teams.
- Lead regular merchant reviews focused on performance, value delivered, and next opportunities.
- Ensure merchants benefit fully from enhanced SLAs, reporting tools, and premium fraud solutions.
- Identify risks early and keep merchants on track to achieve their objectives.
- Demonstrate the value of the service through clear outcomes and results.
What success looks like:
- Merchants seeing measurable improvements in payments performance
- Strong merchant satisfaction and retention of paid services
- Clear delivery of value against agreed success metrics
- Effective coordination across growth and technical teams
What you bring:
- Experience in customer success, professional services, or complex account management
- Strong communication skills and confidence working with senior merchant stakeholders
- Commercial mindset with a focus on outcomes and ROI
- Ability to navigate technical and commercial conversations
- Organised, proactive, and comfortable working cross‑functionally
- Interest in eCommerce, payments, and digital commerce optimisation
What we offer you:
- A multifaceted role with a high degree of responsibility and a broad spectrum of opportunities
- A modern and flexible work environment and a dedicated, motivated, and supportive team
- Time to support charities and give back to your community
- A fantastic range of benefits designed to help support your lifestyle and well-being
Merchant Success Manager - eCommerce in Cambridge employer: Greater Giving, Inc.
Greater Giving, Inc. is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to engage in groundbreaking projects within the payments industry. With a strong emphasis on professional growth, competitive salaries, and comprehensive wellness programs, we ensure our team members thrive both personally and professionally. Join us to be part of a global community dedicated to innovation and excellence in legal compliance and contract negotiations.
StudySmarter Expert Advice🤫
We think this is how you could land Merchant Success Manager - eCommerce in Cambridge
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Greater Giving, Inc. are looking for when hiring for a Merchant Success Manager - eCommerce.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Greater Giving, Inc. for the Merchant Success Manager - eCommerce, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Greater Giving, Inc. as a Merchant Success Manager - eCommerce, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Greater Giving, Inc.’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Merchant Success Manager - eCommerce.
We think you need these skills to ace Merchant Success Manager - eCommerce in Cambridge
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Greater Giving, Inc., make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Greater Giving, Inc.'s goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Greater Giving, Inc.. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Greater Giving, Inc.
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Greater Giving, Inc. uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Greater Giving, Inc.. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
