At a Glance
- Tasks: Support merchants in launching and optimising payment solutions for global commerce.
- Company: Join a leading name in payments with a dynamic eCommerce team.
- Benefits: Competitive salary, bonuses, wellness week, and family support initiatives.
- Other info: Inclusive culture with opportunities for growth and learning.
- Why this job: Make a real impact in the fast-paced world of eCommerce payments.
- Qualifications: Experience in technical or client support, strong problem-solving skills.
The predicted salary is between 33750 - 41250 £ per year.
Activation Support Representative - e Commerce
Make your mark at one of the biggest names in payments. We're looking for an e Commerce Activation Support Representative to join our ever-evolving e Commerce team, helping merchants and partners successfully launch and optimise payment solutions that enable businesses to accept payments and serve their customers around the world.
Working closely with internal stakeholders and customers, you'll play a key role in supporting the activation and onboarding journey, ensuring a smooth transition from implementation through to live payment processing.
You'll help deliver an outstanding customer experience while supporting the technology that powers global commerce.
- What you'll own
- Provide high-quality support for e Commerce payment solutions, helping clients and internal teams investigate, troubleshoot and resolve payment processing issues with pace and accuracy.
- Take ownership of support cases from initial review through to resolution, ensuring clear communication, accurate documentation and timely follow-up in line with service level expectations.
- Analyse transaction flows, payment responses and customer impacts to identify root cause and drive effective resolution of technical and operational issues.
- Partner with Product, Engineering, Implementations, Relationship Management and other internal teams to manage escalations and deliver the best possible outcomes for clients.
- Identify trends, recurring issues and opportunities for improvement, contributing to process enhancements, knowledge sharing and a better client experience.
- What you'll bring
- Experience in technical support, client support, operations or a similar customer-facing role, ideally within payments, fintech, e Commerce or a technology-driven environment.
- Strong troubleshooting and problem-solving skills, with the ability to investigate issues, analyse information and communicate solutions clearly.
- Excellent verbal and written communication skills, with confidence engaging with both technical and non-technical stakeholders.
- A proactive approach to managing workload, meeting commitments and delivering a high standard of customer service.
- Curiosity and enthusiasm for learning about e Commerce payments, payment gateways, transaction processing and emerging payment technologies.
- It's a bonus if you have
- Knowledge of payment gateways, acquiring, authorisations, settlements, refunds, chargebacks or alternative payment methods.
- Experience supporting merchants or partners within an e Commerce payments environment.
- Experience using case management or CRM platforms such as Salesforce, Service Now or similar tools.
- Familiarity with APIs, transaction logs, error codes or technical integration troubleshooting.
- A continuous improvement mindset and a passion for helping clients succeed.
- About the team
Our inclusive and global teams win together every day.
We're proud to have the best minds in the industry, who you can learn from as you grow your career.
The people, the energy, the connections - it's unmatched.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team.
We're curious and innovative - always finding better ways to deliver impact.
We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
- #LI-BH1
- Activation Support Representative - e Commerce
- Explore the benefits we offer to Globalpayers in the United Kingdom
- My Health
- We offer access to medical coverage that supports the health and wellbeing for you and your family
- My Money
- In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.
- My Lifestyle
- We have a dedicated Wellness Week each year - which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing
- My Family
- FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones
- My Time Off
- We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
- London, United Kingdom
- Business Enablement
- Cambridge, United Kingdom
- Business Enablement
- #J-18808-Ljbffr
Activation Support Representative - eCommerce in Cambridge employer: Greater Giving, Inc.
Greater Giving, Inc. is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to engage in groundbreaking projects within the payments industry. With a strong emphasis on professional growth, competitive salaries, and comprehensive wellness programs, we ensure our team members thrive both personally and professionally. Join us to be part of a global community dedicated to innovation and excellence in legal compliance and contract negotiations.
StudySmarter Expert Advice🤫
We think this is how you could land Activation Support Representative - eCommerce in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greater Giving, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greater Giving, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Activation Support Representative - eCommerce in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greater Giving, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Greater Giving, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greater Giving, Inc.!
How to prepare for a job interview at Greater Giving, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
