At a Glance
- Tasks: Lead a dynamic team in overseeing CDD processes and driving operational excellence.
- Company: Join a leading global payments company with a collaborative and innovative culture.
- Benefits: Enjoy competitive salary, bonuses, wellness weeks, and family support initiatives.
- Other info: Be part of an inclusive team that values growth, innovation, and customer-centricity.
- Why this job: Shape the future of global commerce while developing your leadership skills.
- Qualifications: 7+ years in CDD management with strong leadership and compliance experience.
The predicted salary is between 59576 - 68231 £ per year.
Make your mark at one of the biggest names in payments.
We're looking for a CDD Oversight and Operational Performance Manager to join our ever evolving Enterprise Customer Due Diligence team and help shape the future of global commerce.
Location
Edgbaston - Hybrid working model available, 3 days per week office based on a rotational shift basis between the hours of 8am - 8pm Monday to Friday.
- What you'll own
- Oversee the day-to-day performance of the team ensuring efficient, accurate execution of CDD processes and timely resolution of issues
- Produce and analyse management information reports to inform decision making and highlight key trends
- Provide regular reporting on performance, capabilities and outcomes to support strategic direction and progressive KPI setting
- Ensure effective management and oversight of the teams' pipeline, success metrics (e. g. throughput)
- Lead, mentor and develop a high-performing team fostering a culture of excellence, accountability and continuous development
- Implement performance management frameworks, including clearly defined objectives, regular performance reviews and career development plans to build a high performing function
- Foster a collaborative and inclusive team culture that promotes open communication, knowledge sharing and professional growth
- Cultivate a customer-centric, risk aware culture, encouraging innovative and proactive thinking to balance regulatory objectives and exceptional customer experience
- Governance and Reporting
- Monitor workflow and analyst performance setting clear standards, thresholds, KPIs, and performance metrics to drive consistency and measurable outcomes across CDD activities
- Provide data driven insights, dashboards and narrative reporting for senior leadership, governance forums, and external stakeholders, highlighting risks, themes and improvement opportunities
- Implement effective capacity planning and workload allocation aligned to risk profiles, operational priorities and team capabilities
- Partner with Compliance, Risk, Audit and other key stakeholders to ensure alignment with regulatory obligations, internal policy and industry expectations
- Perform Root Cause Analysis to identify systemic issues, assess emerging trends and inform improvements to control design and reporting accuracy
- Ensure all activities, findings, decisions, and remediation evidence are recorded accurately and maintained in line with audit and regulatory standards
- Stakeholder Management
- Develop and maintain strong, positive relationships with internal and external stakeholders to foster collaboration and alignment
- Effectively communicate CDD risks, mitigation strategies and regulatory requirements to senior management
- Represent the CDD function in internal and external forums, advocating for the importance of CDD and building strong industry relationships
- Influence and negotiate with stakeholders to achieve CDD objectives while balancing business needs
- Collaborate with cross-functional teams to identify process improvements, enhance productivity, drive cost-effectiveness, and enhance the customer experience
- Promote a continuous improvement culture across the CDD Onboarding Team to achieve optimal levels of efficiency and productivity
- Identify areas for process optimisation to enhance the user experience, reduce customer friction and drive efficiencies
- Ensure change is implemented effectively within the team with a seamless transition
- Stay abreast of trends and industry best practices to ensure processes remain up to date and effective
- Contribute to the development of high-quality training materials and knowledge resources to promote consistency, system proficiency, and a customer centric mindset
- Assess the operational impact of process, technology, and policy changes on capacity, workload, skills, and service delivery
- Support the adoption and governance of AI-driven solutions (e. g. screening optimisation, entity resolution, or risk scoring tools)
- Collaborate with wider teams to improve the effectiveness, efficiency, and scalability of CDD operations through automation and AI-enabled tooling
- What You'll Bring
- Minimum of 7 years' experience managing a CDD team, with strong track record in leadership, performance management and operational delivery
- Proven experience leading CDD operations in financial institutions, ensuring processes align with both local and international regulatory requirements
- Demonstrated ability to assess customer risk and manage complex due diligence cases
- Excellent stakeholder management and communication skills, with the ability to influence at all levels; Proven capacity planning and workload management experience in high-volume compliance environments
- Experience in merchant acquiring or payment services
- Proficiency with AML/KYC systems and tools (e. g., Actimize, Orbis, Fenergo)
- Professional certifications such as CAMS, ICA or equivalent financial crime qualifications
- Strong understanding of AML/KYC regulatory frameworks, including, but not limited to, Financial Conduct Authority (FCA), Consumer Financial Protection Bureau (CFPB), Financial Crimes Enforcement Network (Fin CEN) and Joint Money Laundering Steering Group (JMLSG) guidance
- Experience with transaction monitoring, sanctions screening
- About the team
Our inclusive and global teams win together every day.
We're proud to have the best minds in the industry, who you can learn from as you grow your career.
The people, the energy, the connections - it's unmatched.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team.
We're curious and innovative - always finding better ways to deliver impact.
We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
My Health
We offer access to medical coverage that supports the health and wellbeing for you and your family.
My Money
In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.
My Lifestyle
We have a dedicated Wellness Week each year - which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.
My Family
FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones.
My Time Off
We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
CDD Operations Manager - Onboarding in Birmingham employer: Greater Giving, Inc.
Greater Giving, Inc. is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to engage in groundbreaking projects within the payments industry. With a strong emphasis on professional growth, competitive salaries, and comprehensive wellness programs, we ensure our team members thrive both personally and professionally. Join us to be part of a global community dedicated to innovation and excellence in legal compliance and contract negotiations.
StudySmarter Expert Advice🤫
We think this is how you could land CDD Operations Manager - Onboarding in Birmingham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Greater Giving, Inc.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace CDD Operations Manager - Onboarding in Birmingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Greater Giving, Inc..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Greater Giving, Inc.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Greater Giving, Inc.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Greater Giving, Inc..
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✨Show Your Passion for Finance
Since this is a full-time position, employers at Greater Giving, Inc. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Greater Giving, Inc. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
