At a Glance
- Tasks: Partner with stakeholders to translate business problems into actionable user stories.
- Company: Join Global Payments, a leader in the future of commerce.
- Benefits: Competitive salary, bonuses, wellness week, and family support.
- Other info: Dynamic London hub with inspiring workspaces and a collaborative culture.
- Why this job: Make a global impact while working with innovative CRM tools.
- Qualifications: Bachelor’s degree and 3+ years in Fintech; Salesforce knowledge is a plus.
The predicted salary is between 50000 - 60000 £ per year.
You're in the right place. Global Payments, including Worldpay, is powering the future of commerce. Ready to take your career global with us?
Business Analyst: Salesforce and Sales Tools
Make your mark at one of the biggest names in payments. We’re looking for a Business Analyst: Salesforce & Sales Tools to join our ever‑evolving CRM & Sales Tools team.
- What you’ll own
- Partner with stakeholders to understand business problems and translate them into clear, actionable user stories.
- Articulate product vision and user stories in a way that is easily understood by development teams.
- Manage and refine the product backlog for one or more CRM and Sales Tools products.
- Define user‑story acceptance criteria; accept/refine stories with Scrum teams for sprint readiness.
- Capture and document operational requirements for change requests to ensure clarity and completeness.
- Serve as the connector between business stakeholders and technical teams to maintain alignment and effective communication.
- Determine and manage backlog priorities, including items targeted for upcoming sprints.
- Track and document third‑party vendor development and design for future reference and issue resolution.
- Review and provide feedback on test plans to ensure changes meet acceptance criteria.
- Monitor development progress and provide timely updates to stakeholders.
- Apply Agile methods and processes to promote a disciplined project management approach.
- Lead planning and review meetings to communicate feedback on development outcomes.
- What you’ll bring
- Bachelor’s degree and 3+ years of Fintech operational product experience/knowledge.
- Knowledge of Salesforce and sales‑automation tools (beneficial).
- Experience with the Scaled Agile Framework (SAFe) and systems‑development environments (preferred).
- Strong negotiation, organization, management, analytical, and people skills.
- Excellent verbal and written communication skills for both technical and non‑technical audiences at all levels.
- Positive outlook, strong work ethic, and responsiveness to internal and external stakeholders.
- Proven ability to build effective relationships and gain agreement on audit/findings or recommendations with control owners prior to management presentation.
- About the team
The CRM & Sales Tools team sits within Global Enterprise and is responsible for building and developing strategic CRM tools that enable Sales, Marketing, Demand Generation, Customer Support, and other departments to maximise operational leverage in serving our customers globally.
We focus on delivering innovative solutions and process automation to empower teams and drive efficiency across the business.
Where you’ll own it
London hub. Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces, we want people to feel excited to come and do their best work.
Act like an owner: We take accountability — working at pace to own our outcomes.
We empower each other to make decisions.
We’re innovative — always finding better ways to deliver impact.
Win as one team: We value personal connections — moving forward together with clarity.
We build inclusive and global teams — embracing different perspectives and ideas.
It’s always ‘we,’ never ‘me.’ We’re determined to succeed together.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team.
We’re curious and innovative – always finding better ways to deliver impact.
We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
My Health
We offer access to medical coverage that supports the health and wellbeing for you and your family.
My Money
In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.
My Lifestyle
We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.
My Family
FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones.
My Time Off
We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
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StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst: Salesforce and Sales Tools in Birmingham
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Greater Giving, Inc.!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Analyst: Salesforce and Sales Tools in Birmingham
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Greater Giving, Inc., tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Greater Giving, Inc.
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Greater Giving, Inc.’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
