At a Glance
- Tasks: Ensure safe train dispatch and deliver top-notch customer service at the station.
- Company: Join Greater Anglia, a key player in the UK railway network.
- Benefits: Enjoy travel discounts, wellbeing support, and family-friendly policies.
- Other info: Full training provided, with a focus on inclusivity and community.
- Why this job: Kickstart your career in a dynamic environment with growth opportunities.
- Qualifications: Must be over 18, with strong communication skills and a team spirit.
The predicted salary is between 29429 - 30864 £ per year.
We are currently forward planning for future roles that may become available as a Platform Host / Train Dispatcher (with Supervisor Responsibilities). If you are successful in your application, you will be placed in our Talent Bank for up to six months. If a suitable opportunity becomes available during that time, you may be offered a role. Positions may be available as Static or Relief roles, on either a full-time or part-time basis. Static roles offer a consistent shift pattern, giving you visibility of your shifts for the full year. Relief roles provide flexibility, with weekly rosters issued one week before the shift.
Please note that we are unable to accept your application if you do not meet the following criteria:
- You will be working an average of 35 hours per week. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. Earliest shift starts from 0445 and the latest finish 0200.
- You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
- Applicants must be over 18 years of age.
- This role includes a compulsory 5‑day Dispatch training course at our Stratford Academy, followed by a final assessment.
- Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment.
The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance customer experience at our station.
Key Responsibilities- Supervisory Responsibilities: Provide guidance to ~80 station colleagues, manage welfare and work arrangements, and facilitate communication and training to enhance team performance and customer service. You will need to provide team management & engagement activities.
- Station Operations: Ensure efficient station operations by complying with procedures, managing customer movements, providing accurate information, and maintaining a secure and clean environment.
- Incident Management: Effectively respond to emergencies, conduct safety checks, report incidents and faults, and collaborate with management and contractors to optimise operations and improve customer experience.
- Create a welcoming environment while providing proactive assistance to customers on and off trains.
- Maintain and feel comfortable providing top‑notch customer service in a fast‑paced environment.
- Provide support to mobility/visually impaired customers, who may need to hold your arm or lean on you for guidance to ensure a smooth journey.
- Collaborate with Drivers and Conductors to ensure smooth communication and service.
- Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains.
- You’ll be invited to a 5‑day Dispatch course.
- Collaborate with other areas of the business when required to ensure operational efficiency, whilst providing support and assistance to customers during disruption.
- Have a friendly, approachable demeanor with the ability to communicate effectively through written and verbal communication.
- Are calm under pressure, able to think on your feet, and able to handle various situations.
- Possess a “can‑do” attitude and enjoy working as part of a team.
- Take pride in providing top‑notch customer service and are passionate in ensuring customer safety.
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family‑Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 19th June 2026. Please note vacancies can close earlier due to high influx of candidate applications.
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can‑do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
Ready to Bring Your G A Game?
Future Roles: Platform Host (Train Dispatcher) WSR - 2133 in Witham employer: Greater Anglia
Greater Anglia is an exceptional employer, offering a dynamic and supportive work environment for those looking to kickstart their careers in the railway industry. With comprehensive training, generous travel discounts, and a strong focus on employee wellbeing, we foster a culture of inclusivity and teamwork, ensuring that every team member feels valued and empowered to contribute to our mission of enhancing customer experiences. Join us at Witham Station and be part of a forward-thinking company dedicated to shaping the future of rail travel in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Future Roles: Platform Host (Train Dispatcher) WSR - 2133 in Witham
✨Tip Number 1
Network like a pro! Reach out to current employees at Greater Anglia on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role as a Platform Host. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and incident management. Think of examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure. We want to see your 'can-do' attitude shine!
✨Tip Number 3
Show off your passion for customer service! During interviews, share stories that highlight how you've gone above and beyond for customers in previous roles. This will demonstrate that you take pride in providing top-notch service, which is key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on our Talent Bank – if a suitable opportunity pops up, you’ll be one of the first to know!
We think you need these skills to ace Future Roles: Platform Host (Train Dispatcher) WSR - 2133 in Witham
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for candidates who can provide top-notch customer service and work well under pressure, so give us examples that showcase these abilities!
Follow the Guidelines:Pay close attention to the application criteria and ensure you meet all the requirements. If you don’t meet the criteria, we won’t be able to accept your application, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for any future roles that may come up. Don’t miss out on this opportunity!
How to prepare for a job interview at Greater Anglia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Platform Host/Train Dispatcher. Familiarise yourself with the key tasks like managing customer movements and ensuring safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your ability to thrive in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect to be asked how you'd handle specific situations, especially those related to safety and incident management. Practice your responses to scenarios like dealing with emergencies or assisting mobility-impaired customers. This will show that you can think on your feet and are ready for the challenges of the job.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, training processes, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
