At a Glance
- Tasks: Be the friendly face of Greater Anglia, ensuring smooth and safe travel for customers.
- Company: Join Greater Anglia, a key player in the UK railway network.
- Benefits: Enjoy travel discounts, exclusive deals, wellbeing support, and family-friendly policies.
- Other info: Full training provided; must be 18+ and able to work shifts.
- Why this job: Kickstart your career in a dynamic environment with opportunities for growth.
- Qualifications: Friendly, approachable, and able to handle various situations under pressure.
The predicted salary is between 25997 - 36000 € per year.
Application Deadline: 7 November 2025
Department: Customer Service
Location: Tottenham Hale Station
Compensation: £31,996 / year
Please note that we are unable to accept your application if you do not meet the following criteria:
- 35 hours per week (shift‑based, including early starts, late finishes, weekends)
- The suitable candidate must be able to get to the early shifts by own means of transport, the earliest time being 0600 and the latest time being 2330
- Full training provided and uniform provided to ensure you embrace our values and brand as a business
- Candidates will be subject to a Right to Work check & DBS check for this position
- This vacancy is for persons aged 18 and over.
Kickstart Your Career with Greater Anglia! Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
The Role
In this role, as a Welcome Host, you’ll be the friendly face of Greater Anglia, delivering effective customer service while helping passengers travel smoothly and safely. Your key responsibilities will include:
- Create a welcoming environment while providing proactive assistance to customers on and off trains.
- Handle all matters related to safety, security, cash regulations, and maintenance of ticket machines.
- Carry out winter precautions in accordance with station arrangements.
- Maintain security at the station.
- Perform station cleaning to uphold the appearance of the station.
- Conduct security checks as part of the Station Security Plans (SSP), with varying frequencies based on the station (every 30 minutes to twice a day).
- Look for left items, ensure waste bins are secured, and confirm that doors are shut and/or locked during security checks.
We’re Looking For Candidates Who:
- Have a friendly, approachable demeanor with the ability to communicate effectively
- Are calm under pressure, able to think on their feet, and able to handle various situations
- Possess a “can‑do” attitude and enjoy working as part of a team
- Take pride in providing top‑notch customer service and are passionate about ensuring customer safety
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
What’s in it for you?
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eye‑care vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family‑Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 7th November 2025. Please note vacancies can close earlier due to high influx of candidate applications.
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can‑do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement as the norm.
Ready to Bring Your G A Game?
Welcome Host (SYS 0450) in City of London employer: Greater Anglia
Greater Anglia is an exceptional employer, offering a vibrant and inclusive work culture where every team member is valued. With comprehensive training, generous travel discounts, and a strong focus on employee wellbeing, we empower our Welcome Hosts at Tottenham Hale Station to thrive in their roles while contributing to a sustainable future in rail travel. Join us to kickstart your career in a supportive environment that prioritises teamwork and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host (SYS 0450) in City of London
✨Tip Number 1
Get to know the company! Research Greater Anglia and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Welcome Host, you'll be the face of the company. Role-play different scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Greater Anglia team. Don’t miss out!
We think you need these skills to ace Welcome Host (SYS 0450) in City of London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Welcome Host role. We love seeing candidates who understand our values and can demonstrate their customer service skills.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can consider you for this exciting opportunity at Greater Anglia.
How to prepare for a job interview at Greater Anglia
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Welcome Host. Familiarise yourself with customer service principles and safety protocols, as these will be crucial in your role. Being able to discuss how you can contribute to creating a welcoming environment will impress the interviewers.
✨Showcase Your People Skills
As a Welcome Host, you'll be the friendly face of Greater Anglia. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve handled difficult situations calmly or gone the extra mile for a customer. This will demonstrate your ability to communicate effectively and maintain a positive attitude under pressure.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service and safety. Practice responding to scenarios like dealing with a lost item or managing a busy station during peak hours. This will show that you can think on your feet and handle various situations, which is essential for this role.
✨Dress the Part and Be Punctual
Even though uniform will be provided, dress smartly for your interview to show that you take the opportunity seriously. Also, plan your journey to arrive on time, especially since the role involves early starts. Punctuality reflects your reliability and respect for the company’s time.
