The purpose of this role is to provide a safe environment whilst delivering excellent customer service and seeking opportunities to enhance customer experience at our station.
Creating a welcoming environment whilst providing pro-active assistance to our customers on and off trains is important in this role.
Your responsibilities include matters regarding safety, security, cash regulations, and maintenance of the ticket machines. You will be responsible for carrying out winter precautions as per station arrangements and maintaining security.
This role also involves station cleaning to uphold the appearance of our station and security checks as part of the station security plans (SSP). Depending on the station, security checks may occur every 30 minutes or twice a day, including looking for left items, ensuring waste bins are secure, and doors are shut and/or locked.
This position requires working a combination of early starts, late finishes, and weekends. Earliest shift is from 0600 am, and latest finishes by 2330 pm. The suitable candidate must be able to get to early shifts by their own means of transport. The role entails an average of 35 hours per week.
Full uniform will be provided to ensure you embrace our values and brand.
What we are looking for
We seek a colleague with a high level of professionalism and a positive attitude. The ideal candidate should be proactive and friendly when dealing with our customers.
Effective customer service and interpersonal skills are crucial. The role requires remaining calm under pressure while maintaining integrity at all times. Flexibility in working hours is also essential.
The closing date for applications is Friday, 9th August 2024
*Please note vacancies may close earlier due to high application volume*
To succeed, we look for individuals who exemplify our four values:
· Genuine – be welcoming, customer-centric, and respectful
· Professional – be solution-oriented, accountable, and reliable
· Proactive – be progressive, innovative, and decisive
· Inclusive – be empathetic, connected in your thinking, and promote diversity
Greater Anglia offers a healthy work-life balance, holiday entitlement, and opportunities for learning and career growth. If you think you would be a great addition to GA, apply now!
What we offer
- Defined Contribution pension scheme after 2 years, with an option to transfer to a Final Salary pension scheme
- Free travel on GA and 75% discount on other TOCs for leisure travel
- Free leisure travel on GA and 75% discount for eligible family members
- International travel discount card (FIP) for staff and eligible family members after 12 months of service
- Family-friendly policies including maternity, paternity, and adoption leave, as well as shared parental leave after 26 weeks of service
- GA Hapi Benefits App with discounts across retailers, days out, and dining
- 24/7 Employee Assistance Programme, eye care, flu jab vouchers, and physiotherapy access
- Annual vouchers for family and friends
- Salary sacrifice schemes such as Cycle to Work and Technology Scheme (eligible after passing probation)
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host Future Roles in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greater Anglia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greater Anglia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greater Anglia:Your cover letter is your chance to shine! Tell us why you want to work at Greater Anglia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greater Anglia!
How to prepare for a job interview at Greater Anglia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
