At a Glance
- Tasks: Assist passengers, check tickets, and ensure safety on trains.
- Company: Join West Midlands Trains, a leading railway operator in the UK.
- Benefits: Enjoy free travel for you and your family, plus discounts across the UK rail network.
- Other info: Successful candidates will enter a talent pool for future roles without reapplying.
- Why this job: Be part of a dynamic team while making a real impact on customer experiences.
- Qualifications: Experience in customer service and cash-handling is essential; strong communication skills required.
This job is brought to you by Jobs/Redefined, the UK\'s leading over-50s age inclusive jobs board.
Please note: We will only be accepting applications from candidates who live within a 60-minute radius of BLETCHLEY.
This is a talent pool advert for BLETCHLEY ONLY.
If you are successful, you will be placed on a pipeline until we have an intake available.
The Role
As a Trainee Senior Conductor, you will play a key role in the safe and smooth running of our service, assisting passengers with any enquiries or problems, checking, and issuing tickets, and ensuring the safety of the crew and customers.
With experience of cash-handling in a customer service or retail environment, you\'ll be friendly and approachable, with first-class communication skills and the ability to remain calm in all situations. You must be willing to work on a shift basis Monday to Saturday, with Sunday shifts as agreed, and your own transport would be advisable due to shift start and end times.
Please refer to the job description for full job role responsibilities.
About West Midlands Trains
We are proud to operate two new railway brands for and to the Midlands, the Northwest and London.
In the Midlands the West Midlands Railway brand is a local railway placing Birmingham at the centre of its network. We run the majority of the local services, as well as direct trains to many of the surrounding towns and cities, including Redditch, Stratford-upon-Avon, Worcester, Hereford, Shrewsbury, Telford, and Northampton. Our London Northwestern Railway brand serves the London to Liverpool route on the west coast, stopping at Birmingham, Milton Keynes and Northampton, with the West Midlands at its heart.
If you are interested, here\'s what happens next;
The recruitment process is lengthy, but the role is BIG and we are looking for the right candidates with the ability to manage the safety critical/ operational side to the role as well as provide an amazing customer experience to our customers. This includes psychometric testing.
Stage 1 - Submit a great application online and upload your C.V.
Stage 2 -Your application will be sifted by the recruitment team.
Stage 3- OPC Psychometric testing, you will be asked to complete the online safety critical testing for this role. This can take up to approximately 1 hour and will consist of a SCAAT test, RAAT test and TCT test.
Stage 4 - Candidates that pass the online Conductor psychometric testing will be invited to attend a competency based interview either face to face or via online MS Teams.
If you are successful on the interview day you will either be offered a role for any immediate vacancies or be placed in a talent pool for future Senior Conductor roles. Candidates will stay in the Talent Pool for a maximum of 12 months and during that 12 months, you will not need to apply for this particular role again! As and when we have Trainee Senior Conductor vacancies arise, we will be in a position to pick up the phone and make a job offer!
Benefits
In addition to a competitive salary, West Midlands Trains offer a wealth of benefits including free travel on West Midlands Trains and other Transport UK group trains for you, your partner and dependent children, 75% discount on all other train travel over most of the UK rail network, development opportunities to help you further your career with West Midlands Trains.
Applications
Under RSSB guidelines any candidates who have been unsuccessful with the industry tests will need to wait for a period of 6 months prior to re-applying again.
Under RSSB guidelines candidates must have full colour vision and pass a train movements medical.
Applications will be considered from internal colleagues after completion of 6 months in current role. A full check of absence, performance, disciplinaries and safety incidents will be considered when sifting applications.
We reserve the right to withdraw this advert at any time due to high volumes of applications. (Please submit your application as early as possible to avoid disappointment).
We welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race and ethnicity, religion and belief, marriage or sexual orientation.
#J-18808-LjbffrTrainee Senior Conductor - Bletchley *TALENT POOL* employer: Greater Anglia
West Midlands Trains is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With benefits such as free travel for you and your family, substantial discounts on UK rail travel, and a clear pathway for career advancement, this role as a Trainee Senior Conductor in Bletchley provides a meaningful opportunity to contribute to the safety and satisfaction of passengers while enjoying a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Senior Conductor - Bletchley *TALENT POOL*
✨Tip Number 1
Familiarise yourself with the West Midlands Trains services and routes. Understanding the areas you will be serving can help you answer questions confidently during the interview and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer enquiries and complaints. Role-playing scenarios with friends or family can help you stay calm and articulate under pressure, which is crucial for this position.
✨Tip Number 3
Prepare for the psychometric testing by researching the types of tests you might encounter, such as SCAAT and RAAT. There are many online resources and practice tests available that can help you get familiar with the format and improve your performance.
✨Tip Number 4
Make sure to highlight any relevant experience in customer service or cash-handling during your interactions with the recruitment team. Sharing specific examples of how you've successfully managed customer situations can set you apart from other candidates.
We think you need these skills to ace Trainee Senior Conductor - Bletchley *TALENT POOL*
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Trainee Senior Conductor. Familiarise yourself with the job description and think about how your skills and experiences align with the role.
Tailor Your CV:Customise your CV to highlight relevant experience, especially in customer service and cash-handling. Emphasise your communication skills and ability to handle stressful situations calmly, as these are crucial for the role.
Craft a Strong Cover Letter:Write a compelling cover letter that explains why you want to work for West Midlands Trains and how you can contribute to their team. Mention your willingness to work shifts and your proximity to Bletchley, as this is a requirement.
Prepare for Psychometric Testing:Since psychometric testing is part of the recruitment process, practice similar tests online. Familiarise yourself with the types of assessments you might face, such as SCAAT, RAAT, and TCT tests, to improve your chances of success.
How to prepare for a job interview at Greater Anglia
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Trainee Senior Conductor. Familiarise yourself with the key tasks such as assisting passengers, checking tickets, and ensuring safety. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with passengers, be prepared to discuss your previous customer service experience. Share specific examples where you handled enquiries or resolved issues effectively, highlighting your friendly and approachable nature.
✨Prepare for Psychometric Testing
As part of the recruitment process, you'll need to complete psychometric tests. Familiarise yourself with the types of tests you might encounter, such as SCAAT and RAAT. Practising similar tests online can help you feel more comfortable and improve your performance.
✨Demonstrate Calmness Under Pressure
The ability to remain calm in challenging situations is crucial for this role. Think of examples from your past experiences where you successfully managed stress or difficult circumstances. This will show the interviewers that you can handle the demands of the job.
