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- Tasks: Monitor train services and ensure timely operations while managing unexpected issues.
- Company: Join West Midlands Trains, a leader in safe and reliable transport for millions.
- Benefits: Enjoy free travel, retail discounts, and a strong pension plan.
- Why this job: Be the reason families reach their destinations safely and on time.
- Qualifications: Quick decision-making skills and experience in managing complex tasks are essential.
- Other info: Flexible shifts support a great work/life balance; team players thrive here.
The predicted salary is between 34380 - 57240 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway. We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees.
We are looking to recruit a Train Service Manager, on a Fixed Term Contract/ Secondment 12 m basis, based in Rugby. Please note we will accept candidates that live within a 60-minute radius of Rugby station.
Imagine knowing hundreds of thousands of people are getting to work on time because of your quick thinking and attention to detail. Imagine being the reason that families can go on holiday, people can get to critical hospital appointments, friends and family can visit each other - all because of the crucial role you do as part of our Control Team.
We are expanding our Control Team at Rugby, with an exciting opportunity to be the heartbeat that keeps our trains running. Controllers are responsible for monitoring our train services, minimising the impact when things do go wrong, and supporting our 85,000 LNR passengers get to where they need to be every day.
What you’ll do:
The WMT Control based in Rugby ROC is the lifeblood of our West Coast services, responsible for keeping our trains and timetable on track 7 days a week. Our Control Team is made up of a variety of roles, each with specific functions and responsibility. We are recruiting for a Train Service Manager. As a TSM, you will be responsible for constantly monitoring our train services, making sure trains run on time, and quickly putting in place a 'Plan B' of action if things go wrong. This will involve working alongside internal and external key roles to ensure we can alter the service - to make sure the right Traincrew and Units are in the right place. This involves using all the information available to decide the best course of action for our passengers, and relaying all the updates and changes to ensure the new plan goes smoothly.
How you’ll work:
These roles work a varied shift pattern, including weekends and bank holidays. We have TSM vacancies for both AM/PM work on 8 hr shifts, and Day/Night on 12 hr shifts. However, in return we support a great work/life balance, and our staff really value the time this gives them outside of work - being able to switch off the moment they finish their shift, to focus on spending time with family, friends, and doing the things they love.
Being in Control is about keeping a cool head when working under pressure, using all the information available to find the best course of action. You’ll be working as part of a vibrant team, so being a team player is crucial for all of these roles, to achieve the exceptionally high standards we set ourselves, and importantly doing the best we can for our passengers.
What skills and experience do I need to do the job?
- Essential:
- Able to understand and absorb substantial amounts of information quickly and accurately, and seek appropriate action to deliver realistic solutions
- Experience of managing complex tasks with attention to detail
- Ability to cope well under pressure and make decisions quickly
- Excellent team-working, and the ability to contribute towards a positive team dynamic
- Previous experience of following set regulations or operating procedures
- Good working knowledge of Word, Excel, web-based systems
- Good knowledge of West Midlands Trains operations and areas of functional responsibility
- Appreciation of rail-based policy and procedures
- Experience of a 'Control Centre' or Emergency Response type role
- Access to own transport
What are the salary and benefits?
- Salary - Up to £57,300 depending on experience
- Defined Benefit pension - one of the best in the UK
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
- 75% off all other train company travel tickets
- Retail discounts
- Free onsite parking
- Career development opportunities
If you could see yourself as part of our Team, please read through the attached Job Description for more information about the opportunities available.
Train Service Manager [31756] employer: Greater Anglia
Contact Detail:
Greater Anglia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Service Manager [31756]
✨Tip Number 1
Familiarise yourself with the operations of West Midlands Trains. Understanding their services, routes, and any recent changes can give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of West Midlands Trains. They can provide insights into the company culture and expectations for the Train Service Manager role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to demonstrate your ability to handle pressure and make quick decisions. Think of specific examples from your past experiences where you successfully managed complex tasks or resolved issues under tight deadlines.
✨Tip Number 4
Showcase your teamwork skills. Be ready to discuss how you've contributed to a positive team dynamic in previous roles, as this is crucial for the Train Service Manager position.
We think you need these skills to ace Train Service Manager [31756]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Train Service Manager role. Focus on your ability to manage complex tasks, work under pressure, and your experience in team environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the rail industry and your understanding of West Midlands Trains operations. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Highlight Relevant Skills: In your application, emphasise your ability to absorb information quickly, make decisions under pressure, and your proficiency with tools like Word and Excel. These are crucial for the role and should be clearly stated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Train Service Manager position.
How to prepare for a job interview at Greater Anglia
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Train Service Manager. Familiarise yourself with the key tasks, such as monitoring train services and implementing contingency plans. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Decision-Making Skills
Prepare examples from your past experiences where you had to make quick decisions under pressure. Highlight how you assessed situations and implemented effective solutions, as this is crucial for the role in ensuring trains run on time.
✨Emphasise Teamwork
Since the role requires working closely with a team, be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to a positive team dynamic and how you supported your colleagues in achieving common goals.
✨Familiarise Yourself with Rail Operations
Having a good understanding of West Midlands Trains operations and rail policies will set you apart. Research the company’s values and recent developments in the rail industry to show your genuine interest and commitment to the role.