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- Tasks: Manage customer service operations and support staff across various stations.
- Company: Join Greater Anglia, a leading railway network in the UK.
- Benefits: Competitive salary, full training, and a supportive work environment.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Kickstart your career in a dynamic role with real impact on customer experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 42000 - 45000 £ per year.
Application Deadline: 8 May 2026
Department: Customer Service
Location: Liverpool Street
Compensation: £42,000 – £45,000 per year
Role Details
This role involves varied working hours, including peak‑time coverage and some weekend working, as well as on‑call duties. This role will be based within the South Region of Customer Services and includes covering stations based between Liverpool Street and Shenfield stations. Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment.
Salary: £42,000 per annum during probation, rising to £45,000 per annum following successful completion of probation.
Kickstart Your Career with Greater Anglia
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience. Full training will be provided.
About the Role
Reporting to the Head of Stations South East, as a Support.
Support & Administration Manager - South Region - 1943 employer: Greater Anglia
Contact Detail:
Greater Anglia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support & Administration Manager - South Region - 1943
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Support & Administration Manager role.
✨Tip Number 2
Prepare for those interviews! Research Greater Anglia and understand their values and services. Think about how your skills can elevate the customer travel experience. We want to see you shine when you get that chance to impress!
✨Tip Number 3
Show off your flexibility! This role involves varied working hours, so be ready to discuss your availability. Highlight any previous experience with on-call duties or weekend work to show you're the perfect fit for the dynamic environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity to kickstart your career!
We think you need these skills to ace Support & Administration Manager - South Region - 1943
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Support & Administration Manager role. Highlight any customer service experience and administrative skills that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working in a dynamic environment like Greater Anglia.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Greater Anglia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support & Administration Manager role. Familiarise yourself with the key responsibilities and how they align with Greater Anglia's mission. This will help you articulate why you're a great fit for the position.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences that highlight your ability to handle customer queries and resolve issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of situations where you've had to manage peak times or unexpected challenges, especially in a customer service context, and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the team dynamics, training opportunities, or the company's future plans. This shows your genuine interest in the role and helps you determine if it's the right fit for you.