At a Glance
- Tasks: Inspect tickets, collect fares, and provide top-notch customer service.
- Company: Join a leading transport company with a focus on fairness and safety.
- Benefits: Enjoy free travel, exclusive discounts, and 24/7 wellbeing support.
- Other info: Flexible shifts and great career progression opportunities await you!
- Why this job: Make a real difference in customer experiences while enjoying diverse daily challenges.
- Qualifications: Must be over 18, with strong communication skills and conflict management abilities.
The predicted salary is between 32597 - 38000 £ per year.
This role combines customer service, investigation, and fare enforcement. You'll regularly interact with members of the public, make decisions in real time, and occasionally need to have challenging conversations regarding ticket validity and penalty fares.
Applicants must meet the following criteria:
- You will be working an average of 35 hours per week. Shifts will take place between 05:00 am and 01:00 am, including a combination of early, late, weekend, and bank holiday shifts.
- You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
- Applicants must be over 18 years of age.
- You should be prepared to work in all weather conditions.
- Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment.
Salary progression for this role is:
- Year 1 £32,597
- Year 2 £34,399
- Year 3 £36,200
- Year 4 £38,000
Key Responsibilities
- Ticket Inspection: Verify the validity of passengers' tickets, ensuring compliance with fare regulations.
- Fare Collection: If passengers cannot show a valid ticket, collect fares to maintain fair practices.
- Penalty Fare Issuance: Issue penalty fare notices to passengers found travelling without a valid ticket, reinforcing compliance.
- Interviewing Fare Evaders: Conduct interviews with suspected fare evasion following the Police and Criminal Evidence Act 1984 guidelines.
- Customer Service: Provide effective customer service and information about train schedules and local inquiries.
- Collaboration: Work alongside police and other agencies during joint operations, submitting reports and attending court when required.
- Work closely with a partner, receiving training in conflict management, customer service, and clear directions.
- Create a welcoming environment in challenging situations, enhancing passenger satisfaction.
- Day-to-day duties involve working on trains or conducting revenue exercises at stations.
Skills, Knowledge & Expertise
- Remain calm, professional, and respectful in challenging situations.
- Confidently handle difficult conversations when required.
- Enforce rules fairly while maintaining excellent customer service.
- Be resilient and capable of managing conflict or challenging behaviour professionally.
- Make independent decisions and stand by them.
- Think on your feet and adapt to changing situations.
- Have excellent verbal and written communication skills.
- Be observant and ask questions to establish facts.
- Enjoy interacting with a wide range of people and building rapport quickly.
- Enjoy a role where no two days are the same.
- Take pride in keeping travel fair, safe, and enjoyable for all customers.
Job Benefits
- Travel Discounts: Free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members.
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy.
- Pension Perks: Start with a Defined Contribution pension, upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: Maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes after probation.
The closing date for all completed applications is on 24th July 2026. Please note vacancies can close earlier due to high influx of candidate applications.
Revenue Protection Officer - 2274 employer: Greater Anglia
At One Stratford Place, we pride ourselves on being an exceptional employer that values employee growth and well-being. Our hybrid working model promotes a healthy work-life balance, while our comprehensive benefits package, including travel discounts and family-friendly policies, ensures that our team members feel supported both personally and professionally. Join us to be part of a collaborative culture where your contributions are recognised and rewarded, and where you can thrive in your career as a Category Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Protection Officer - 2274
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Greater Anglia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Greater Anglia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Revenue Protection Officer - 2274
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Greater Anglia:Your cover letter is your chance to shine! Tell us why you want to work at Greater Anglia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Greater Anglia!
How to prepare for a job interview at Greater Anglia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
